Executive Assistant

Audrey Hendrickson

** ******** **** ****: 682-***-****

Mansfield, TX 76063 ***********.******@*****.***

Professional Background

Objective: Dedicated Administrative Assistant skilled with technical, clerical and client support. Strong ability to communicate clearly and effectively to clients and staff.

Excellent communication skills demonstrated by five years of experience in a corporate office. Effective at working within a fast paced environment with varying types of client needs.

Skill Highlights

• Microsoft Office: Word, Excel and Outlook • Policy and program development

• Quickbooks • Billing

• Operating Systems: Windows and Apple • Computerized charting

• Typing: 65 WPM • Phone communication

• Alphabetical/numerical filing • Strong organizational skills

• Client relations • Customer service

• Calendar management • Business correspondence

Accomplishments

Compliance

• Sustained company approval and compliance with state regulatory entities (TDLR).

Documentation

• Documented client information obtained from intake interviews.

Reporting

• Prepared regular reports on client's rental and financial history, limitations and broker partnerships.

Charting

• Developed and organized 100+ charts for all new, current and archived jobs, routinely updating information for broker and owner reference.

Quality Assurance

• Ensured office compliance with City Building regulations for maximum quality and control.

Professional Experience

Administrative Assistant 05/2009 - Current

CHS Architects, Inc. Arlington, TX

• Processed monthly reports for department performance.

• Developed tenant lease documents: Pricing structures, property specifications, space specifications and City Code Compliance.

• Accurately documented all elements of tenant payments, tenant communication, tenant construction, as well as broker and tenant relations.

• Maintained confidentiality, commission and listing agreements.

• Assisted owner, property manager and team architect with daily functions.

• Developed and produced all office flyer notifications for important policy changes, office news and events.

• Assisted in maintaining all confidential personnel and Texas Work Force files.

• General office duties such as answering multiple telephone lines, completing city and State of Texas compliance forms and mailing monthly invoice statements to clients.

• Organized, updated and maintained over 200 tenant files. Performed monthly inventory and maintained office and architectural supply counts.

• Facilitated tenant and broker conference calls, meetings and property showings.

General Clerical

Apple One Employment Agency

I worked with this agency to provide temporary, general clerical and data entry services while actively working to find full time employment.

Executive Assistant 06/2007 - 10/2008

All Star Professional Training Grand Prairie, TX

• Supported Owner and Administration through personal document management, calendar organization and collateral preparation for meetings.

• Increased office organization by developing more efficient filing/documenting system.

• Prepared meeting minutes, edited TDLR submissions and project punchlist for organizational support.

• Created All Star's first employee manual including training and development, computers, copy/fax machines, student certification generation and quality control procedures of TDLR courses.

• Managed incoming and outgoing calls for busy office.

• Scheduled and confirmed appointments for entire management team.

• Maintained and prioritized daily tasks and projects including: call logs, appointments, travel, expense reports and general errands.

• Prepared and drafted all outgoing correspondence.

• Daily office operations and maintenance of equipment, maintaining accurate records for all business supplies.

• Communicated with students and state licensing organization through phone and email.

Photo Department: Developer 01/2006 - 04/2007

Walgreen' Fort Worth, TX

• Processing 35mm rolls and digital photo orders, including: chemical processing, digital color, image editing and photo restoration.

• Customer service relating to photography products and services.

• Maintaining and balancing of the photo lab registers.

Server 07/2003 - 12/2005

Cafe 1187 Benbrook, TX

• Customer service; food and drink order accuracy, responsible for the output of food orders.

• Maintaining room service and the quality of room cleanliness.

• Balancing the restaurant registers at daytime shift change.

• Record keeping for room reservations.

Education and Training

Bachelor of Science: Argosy University – Psychology 2013

Dallas, Texas USA

• Related coursework: Adolescent Psychology, Psychology of Women and Psychiatric patient treatment plan development

• Knowledgeable of psychiatric group processes, therapeutic relationships, adolescent growth development, non-violent crisis intervention and behavior management.

• Concentration in Trauma and Adolescent Psychology

• GPA of 3.7

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