Customer Service professional
Resume:
Paulette Mcaffee
*** ******* ***.****, ** *****
m1dbk0@r.postjobfree.com
Customer Service Professional
Summary of qualification:
A focused, detail oriented customer service representative with years of experience. My customers service experiences varies from hotel hospitality, security, retail, Logan Airport, and medical. Proficient in basic math; able to provide customers with exact change.Ability to learn swiftly in a fast pace environment where there is an abundant amount of clients.
Clerical Skills:
Dictaphone, typing, data entry, inventory copy/ fax machines.
Familiar with Microsoft Office Word able / to navigate in Internet Explore.
Familiar with Medical Terminology.
Macy’s – Peabody, MA 12/2010-01/2011
Sales Associate
• Efficiently provided a customer service demeanor as a cashier.
• Greeted customers warmly and engaged in conversation.
• Received customers’returns and reimbursed them.
• Spoke with customers by phone; research items and inform them if the product was in stock.
AJWright Salem, MA 10/2010-11/2010
Sales Associate
• Assigned as a cashier.
• Assisted customers and provided exact change.
• Responsible for maintaining shelves stocked.
• Organized merchandise after closing.
Walmart – Lynn, MA 08/2009-02/2010
Sales Associate
• Answered incoming calls from clients inquiring about merchandise.
• Confirmed availability of products.
• Arranged clothing by brand and gender.
• Returned items from the service desk to their designated areas.
Prime Flight- East Boston, MA 11/2007-02/2009
Ticketing Agent
• Checked passengers’ luggages
• Assisted passengers to their designated terminals
• Smile and greeted customers while answering any questions
Boston Metro- Boston, MA 03/2005-05/2006
Promoter
• Promoted a local newspaper known as the Boston Metro.
• Persuaded customers that it was the ideal newspaper to read.
Westin Hotel - Boston, MA 08/2006-10/2006
Housekeeper
• Organized the furniture; assured guest had hot coffee ready for them; properly sanitized bathrooms.
• Arranges toiletries such as soaps and shampoo for guests.
Reliable Security, Boston, MA 04/200405/2005
Security Guard
• Monitored all who entered the building; checked ID badges as a precaution.
• Assisted visitors; made sure guest signed in and wore temporary badges.
• Kept the building’s safety integrity by conducting foot patrols and regularly confirming doors were locked.
Education:
Kaplan Career Institute, Boston, MA 02/2010
Medical Assistant Certified
Dorchester High School- Boston, MA
GED 1993
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