Exec. Assistant/Appointment Setter/CSR/Office Admin.

OBJECTIVE

To secure a demanding Office Administration position where skills in Management,

Administration, and Customer Service will be valuable to my employer

SKILLS SUMMARY

QUALITY ASSURANCE

Solid ability to understand and implement quality assurance expectations

Build ongoing relationships with customers and company contacts to cultivate comfort, assurance, and trust; Effectively address customer concerns until mutual satisfaction is accomplished

Keen sense to determine if company quality assurance and compliance expectations are being adhered to

ADMINISTRATIVE

Support multiple executives with meticulous and detail oriented attention

Ability to prioritize and meet operational and personal deadlines in any environment

Proficient on the Internet, and in computer programs including various CSR databases, ACT!, Access, MS Office Applications - Excel, Windows, Word, Outlook, and PowerPoint and Money, type 65 WPM

MANAGEMENT

Produce confident, knowledgeable staff by training in Customer Service, Compliance, and Sales

Finalize weekly, pre-close, and month end reports

Motivating team members to constantly meet and exceed goals while implementing new ideas

EXPERIENCE

Booking Agent/Office Administrator, Independent Contractor May 2005-Present

• Maintain home office, Weekly reports of call logs, working independently with results

• Contact and maintain ongoing relationship with clients to ensure satisfaction and provide information

• Strong ability to research and pursue hot leads via phone, email and internet

• Cold Call with no contact name and able to navigate through phones/employees to find correct contact, ability to close deal on initial phone call

• Manage ACT! Database by downloading lists, backup of lists, calendar management, and contact information

Office Administrator, Kiser Construction October 2004-December 2006

• Maintained PO logs, and communicate with contractors to assure all expenses were accounted for

• Internet research on equipment and rentals, Bid preparation under deadlines

• Delivery of payroll, legal documents other time sensitive materials to jobsite and customers

• Responsible for all mail direction, calendar management, and routing of calls

Administrative Assistant, PFM Inc. July 2002- June 2003

• Negotiated vendor’s pricing and contracts to accommodate customer satisfaction

• Presented potential customers with information on the benefits of owning a franchise, responsible for creating trust and assuring understanding of new business procedures

• Ordered office supplies, built relationship with suppliers to lower pricing, managed expense accounts

•

Office Administrator, Amer Rugs Inc. November 1997-June 2002

• Obtained information of all regulations, licenses, permits and ensured industry compliance across state and national borders

• Coordinated and negotiated with suppliers to maximize company profit and quality of product

• Developed and implemented all office procedures for startup of seven person office

• Supervised business from start-up in new location to development of over 40 high profit accounts

• Negotiated vendor’s pricing and contracts to accommodate customer satisfaction

• Presented potential customers with information on the benefits of owning a franchise, responsible for creating trust and assuring understanding of new business procedures

• Ordered office supplies, built relationship with suppliers to lower pricing, managed expense accounts

Contact this candidate