Manager Customer Service

Rebecca Sue Barbee

*** ****** **, ********* ****, TN 37760 Cell 865-***-****

Email *************@*****.***

OBJECTIVE

Seeking a management position with a progressive company where I can

utilize my organizational, leadership, human resource, and team-building

skills.

SUMMARY

An Administrative Assistant /Office Manager with over 20 years experience

in office operations within fast-paced environments, ability to lead and

motivate people. Familiar with all aspects of daily business operations

including: Personnel, Human Resource issues, HIPPA and OSHA compliance,

Customer service, and Payroll, Typing: 70 wpm. Strong organization and

analytical skills, excellent interpersonal skills, office etiquette and

phone manners, software: All Windows operating systems, Microsoft Word,

WordPerfect, Outlook and Excel with 90 hours of education in computers.

Specialized in planning and scheduling, written communication,

interdepartmental coordination, electronic medical records, purchasing,

strong ability to lead and train staff, and numerous of administrative

functions. At the present time I am currently attending one night a week at

Tusculum, will obtain a Bachelor's Degree in Organization Management with

Human Resource Concentration on September 2013. I have already obtained an

Associate's in Business with Walter State Community College while working a

full-time job while attending both schools.

PROFESSIONAL EXPERIENCE

State of Tennessee

SAT Coordinator - July 2011 to Present

Position summary: Performed clerical work exercising initiative and

judgment in making decisions for services for children in state custody.

Essential Functions:

> Specialized office functions which may relate to claims forms, such as

reviewing claims computations, posting payments, reviewing and

approving licenses, and other related functions.

> Maintained and supervised the maintenance of a wide variety of fiscal

records; reviews payrolls, computations, vouchers and requisitions to

verify tabulations for accuracy and completeness.

> Office manager for an organizational unit; assign, train, supervise

and review the work of a small group of subordinates. Relieve

supervisor of administrative details such as interviewing, explaining

departmental procedures, interpreting rules and regulations, taking

appropriate actions, initiating correspondence, preparing reports,

assembling budget data, and performing other similar work as

necessary.

> Performed duties, such as time management, screening, scheduling,

making travel arrangements, and reviewing and distributing mail; may

perform a minimal amount of typing; may interview prospective clerical

personnel.

Cherokee Health Systems

Access Coordinator - August 2010 to June 2011

Position summary: Provides patient assistance to accessing services that

best meet the healthcare needs of the individual.

Essential Functions:

> Primary responsibility is to assist patients in accessing care.

> Utilized professional customer service skills to evaluate patient

healthcare needs at locations closest to the patient.

> Verified medical insurance coverage verifies income to check for

qualification of the sliding fee discount and/or other safety net

programs; Primary Care Provider assignment; co-pays/deductibles and

enters this information into the computer.

> Determination of Tenncare

> Scheduled appointments and provide reminders of first time

appointments.

> Entered initial demographics, insurance information, and emergency

contact information into system.

> Provided site with initial screening information prior to initial

visit.

> Advised patients of pertinent clinic programs that are appropriate

based on their identified healthcare needs.

> Provided patients information regarding social service agencies and

educated on clinic policies as appropriate.

XLHealth Medicare Health Support, Pilot Program

Health Services Assistant /Administrative Assistant - October 2007 to April

2008

Position summary: Provide administrative support to the Program Manager and

Care Managers in assigned Market.

Essential Functions:

> Executed administrative responsibilities including greeting patient,

family and visitors

> Managed patient appointments for either a home or office for 4

different locations, assessment/visit, including confirmation calls

and letters

> Scheduled pharmacy and pedorthist consultations and coordinate

participants to see them along with care managers

> Arranged meetings, and coordinate agendas and materials in preparation

for regular and special meetings

> Served as initial point of contact for the market to route incoming

calls to appropriate staff

> Recorded and delivered messages accurately and timely

> Telephonically communicated and engaged members into the programs by

effectively building trust and credibility

> Determination of Medicare

> Processed expense reports for office operations as needed

> Assessed office needs and interacts with the landlord for intervention

as directed

CSA, State of Tennessee

Administrative Specialist Assistant II and III, Clerk 3 - July 2002-

September 2007

Position Summary: Provided effective operational assistance to Health Unit

and track identified services for 1400 plus children in state custody.

Essential Functions:

> Employee development and training

> Information compilation and dissemination for 1400 plus children in

state custody

> Resolved unpaid medical bills for children in state custody

> Records management including prepares, checks, and review records

> Transcribed dictation for Psychologist's Clinical Evaluations and

staff meetings

> Determined services needed for 1400 plus children in state custody and

notifies case manager for services and emails monthly reminders

> Supported the procedure established to track EPSD&T medical and dental

services along with follow up services for all children in state

custody

> Provided clerical functions to all Health Unit staff including

assisting in information and communication flow

> Completed TennCare enrollment form when child enters state custody,

assigned a PCP, and notified TennCare Select of child's entry into

DCS' custody.

KVAT Food Stores, INC. LaFollette, TN

Office

Manager- April 1990-June 2002

Position Summary: Administrative support to store manager along with all

office functions.

Essential functions:

> Researched, compiled and analyzed data for reports

> All Human Resources duties at store level, including written/verbal

warnings, educating on policies and procedures, orientation of new

hires along with training procedures, and etc.

> Maintained and monitored executive office records, files and logs

> Maintained appointment schedules/calendars

> Interpreted and explained complex District and organizational

policies, rules, and regulations in response to requests, or refer

inquiries as appropriate

> Maintained and/or oversaw employee records including time cards,

payroll, evaluations, disciplinary actions, etc.

> Banking deposits and drafts up to $40,000 daily

> Accounts payable and receivable, along with collections for return

checks

> Spreadsheets for daily/weekly sales and calculation of man hours and

payroll percentages

EDUCATION

Major: Business/Human Resources & Management

> Tusculum College -11/2011 to present (completion date Sept 2013)

> Walter State Community College 1/2009 to 12/2011 Business A.S.

> Tennessee Technology Center, Caryville, TN- 30 hours in Beginning

Office 2000-Certified

> Tennessee Technology Center, Caryville, TN- 30 hours in Microsoft

Excel- Certified

> Career and Technical Center, Clinton, TN -30 hours in Microsoft Word-

Certified

> Graduated from Campbell County HS-1986

KEY ACCOMPLISHMENTS

> Created a spreadsheet for the daily/weekly sales for 7 departments

including profit percentages

> Prepared Educational training using Power Point and presented to all

new employees for the State of Tennessee

> Developed office supply ordering procedure and maintained supplies

including weekly Inventory spreadsheet

> Implemented restructuring the workflow for office managers for KVAT

Food Stores, Inc

> Professional competent in Excel, Word Perfect, Office Suite, Access,

PowerPoint, Outlook, and Database software

Contact this candidate