Customer Service Registered Nurse
Resume:
Angelina L. Reaves-Lester
Williamsburg, KY 40769
**********@*****.***
EXPERIENCE:
**/**** – Present Jones Plastic, Williamsburg Williamsburg, KY
Customer Service Manager
• Accept and enter orders via phone, fax, email and personal contact
• Issue credits, discuss and issue plan of action for quality issues, as needed
• Maintain contact and rapport with customers on a daily basis
• Visit customer sites, as needed, for customer service and quality issues
• Maintain weekly spreadsheets reporting sales, quality, scrap, etc.
05/2008 - 05/2009 United States Census Bureau Various Locations
Trainer / Recruiting Assistant
I was offered the position of Crew Chief based on my test scores. Upon completing the training for Crew Chief, I was offered the position of Trainer for the surrounding nine counties as I had excelled in learning the software and had the ability to teach the program. I was a trainer for 10 weeks and then was offered the position of Recruiting Assistant.
• As Trainer, I was responsible for training all Enumerators, administering Oath of Office, issued all government equipment, conducted weekly group training sessions via verbatim training guides, instructed procedures of enumeration, acquainted Enumerators with forms they may encounter by means of classroom materials, role play, and on the job training.
• As Recruiting Assistant, I was responsible for contacting local businesses and or government offices to secure testing sites
• Distributed flyers at job fairs, community events, etc. to recruit local residents for various positions.
• Conducted testing sessions, scored tests and reviewed application forms
09/2005 - 10/2006 Whitley County Board of Education Williamsburg, KY
Substitute Teacher
• Followed lesson plans as instructed by teacher and principal.
• Monitored and supervised classroom of children throughout various activities.
06/1996 - 09/2005* LiveOps Home Based
Home Based Operator
I began working for LiveOps as a way to supplement my income as needed off and on. This position provided flexibility, yet stability, too. After almost 10 years with them, a new system was implemented that required operators to work a minimum of 10 hours a week. While working full time elsewhere and going to school full time, I wasn't always able to do that, so I opted to remove myself from their scheduling system.
• Provided customer service for individuals, calling a toll free number that was forwarded to my home, to purchase items advertised via infomercials.
09/2004 - 09/2005 Baptist Regional Medical Center Corbin, KY
Patient Care Attendant
I accepted this position following the recommendation of my nursing instructor to prepare me for a career as a Registered Nurse.
• Observed patients' conditions, measured intake/output and reported changes
• Bathed, groomed and/or dressed patients, changed linens as needed
• Provided patients with help walking, exercising, and moving in and out of bed, turn and re-position bedridden patients
• Answered phones and directed visitors, performed clerical duties such as processing documents and scheduling appointments
• Perform Ward Clerk duties as necessary, such as admitting new patients,preparing patient charts, filing patient documents, etc.
09/2002 - 09/2003 Corbin Independent Schools Corbin, KY
Clerical/Instructional Assistant
I took this position for the convenience that they offered in accommodating my education schedule.
• Observed patients' conditions, measured intake/output and reported changes
• Provided instructional and clerical support for classroom teacher
• Tutored and assisted children in learning class material
• Supervised students in the cafeteria, hallways, or on field trips
• Recorded grades, set up equipment, and helped prepare materials for instruction, worked in computer lab, as needed.
• In addition to classroom assistance, I also performed various clerical duties such as attendance, filing, data entry, answering multi-line phone system, typing, filing, and duplications in the office as needed
09/2001 - 09/2002 HR Connections/The Job Shop Williamsburg, KY
Staffing Coordinator
• I was responsible for overseeing temporary employment placement for the majority of the applicants in the Williamsburg office.
• Daily operational procedures of office- opening/closing, data entry, filing, drug testing, answered three-line phone system, etc.
• Interviewed and processed applicants
• Responsible for temporary employment placement
• Extensive contact with clients/employers
07/1999 - 09/2001 Household London, KY
Senior Collector II
• Extensive customer service/collections- handled inbound/outbound calls at call center related to complaints, collections, payment arrangements, processed phone payments, etc.
• Recorded and revised account histories, processed payments, and reevaluated payment plans
• Responsible for prioritizing and entering overdue accounts into the collection process in a timely manner
• Analyzed and investigated account history to resolve questionable charges and explains balances to concerned parties
• Coordinated collection efforts with other departments in order to respond to individual needs and to collect outstanding balances more efficiently and recommends system and procedural changes in collections efforts
• Assisted in training new collections staff, assisted in supervising and distributing work during peak periods
EDUCATION:
Business degree
2004 - 2006, 2011 - Present University of the Cumberlands Williamsburg, KY
Graduating 05/2012 Pursuing Business major
2002 - 2004 Lincoln Memorial University Harrogate, TN
Nursing major
REFERENCES:
Jaime Smith, Social Security Administration Professional & Personal Reference
Pam Hall, Jones Plastic Purchasing Manager Professional & Personal Reference
Brian Kitchen, Manager Walmart- Corbin Personal Reference
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