Systems / Network Administrator

Eric M. Steward

***** **** ** *** • Temecula • CA • 92591

Home 951-***-**** • Cell 951-***-**** • ****.*******@*****.***

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OBJECTIVE

Seeking a position within your company where I can utilize my skills, knowledge and experience in a challenging role that allows for advancement and growth.

SUMMARY OF QUALIFICATIONS

• Over 10 years experience as a Computer Technician, System Administrator and Network Administrator.

• Excellent communication and customer service skills.

• Ability to travel, be adaptive to various situations, and troubleshoot problems in any environment.

• Previously possessed a US Department of Defense Secret Security Clearance.

SUMMARY OF SKILLS

• OS – Workstation MS-DOS 95/98/ME, NT, 2000, XP, Vista, 7 and Server, NT, 2000, 2003, VMware Vshpere (ESX, ESXI)

• Software – Ghost Imaging, Anti-Virus, Symantec pcAnywhere, Veritas Backup, Vantive, Remedy and TrackIt Request Management and all MS Office Suites, LogMeIn, TeamViewer, GoToMeeting, VNC, Active Directory, Exchange 5.5-2003, Entevo Direct Admin, Citrix Access Console, Cisco IOS, Ghost Imaging Software, TrendMicro Clients, SolarWinds Engineer Edition

• Hardware – Modems, Network Cards, Video Cards, Memory and Processors, Network Cable standards, 3COM, Linksys, D-Link and Cisco Routers and Switches, Dell, Compaq, and HP Servers, HP DeskJet and LaserJet Printers, Lexmark Laser and Inkjet Printers, Dell, Compaq and HP Desktops, Dell, Compaq, HP, IBM and Panasonic Laptops, Barracuda Spam Solution, Iprism, Citrix NetScaler, Cisco ATA, Cisco Phone (Various Series)

PROFESSIONAL EXPERIENCE

Enc0mpass Inc.

January 2011 - Present

Systems\Network Consultant (Contractor)

Temecula, CA

• Provided consultation to assess the needs of enc0mpass clients.

• Provided innovative integration and support in order to facilitate the success of the customer.

• Installed various SOHO network solutions (Cisco Linksys, Dlink, Netgear).

• Installed and configured Cisco Routers and Switches.

• Upgraded end user desktops to standardize OS images throughout the client organization.

• Provided remote support using TeamViewer.

• Helped with the standardization of enc0mpass client virus solution (BitDefender).

• Provided support for offsite backup solution for enc0mpass clients.

• Configured various applications and hardware solutions for enc0mpass clients (i.e. printers, scanners, remote deposit capture, wireless solutions).

Temecula Valley Bank/First Citizen’s Bank

October 2006 – December 2010

Systems Support Specialist II

Temecula, CA

• Provided Helpdesk and Desktop support to all end users, as well as handle escalations to Tier 3 and beyond.

• Configured VLAN access for all end users based on departmental VLAN configurations.

• Spearheaded the creation and migration of all network printers to a centralized virtual print server.

• Provided support to approximately 800 users in the Southwest Region.

• Provided support for FCB acquired branches (Installing Switches, Routers, new workstations and configuring clients for the FCB domain).

• Engaged in the new structured cabling design and implementation for newly acquired FCB branches.

• Decommissioned and closed down multiple FCB and TVB branch locations.

• Installed, configured and administered WASP asset management solution.

• Became responsible for an existing Unified Messaging System. Provided moves, adds and changes within Callmanager and Unity.

• Aided in the design, implementation and administration of a Citrix environment. Configured remote portal usage and provided end user training and documentation for remote access.

• Primary contact for all vendor management.

Creative Touch Interiors

January 2006 – October 2006

Technical Support Specialist

Temecula, CA

• Direct point of contact with vendors such as Avaya, Aztec, CDW, Dell, HP, IBM, Nextel, SBC, Sprint, Verizon regarding data lines, phone lines, voicemail, supplies, purchase orders and warranty issues.

• Supported multiple locations to include Bakersfield, El Centro, Fresno, Las Vegas , Moreno Valley, Rancho Mirage, San Diego, Temecula, Valencia, Victorville and Yorba Linda via directly, phone or remotely.

• Worked with engineers and fabricators to configure programs such as AutoCAD, Easy Stone and Ardis to match the needs of the business.

• Desktop support, network support, printing issues & exchange (Outlook or Blackberry) problems.

• Established and managed IT Support mailbox and support center. Monitored higher level trouble tickets through Vantive Peoplsoft Client if needed.

• Ran daily tape backups via Veritas Backup Exec system for Windows servers.

• Administered inventory changes and all account activity.

Electronic Data Systems – NMCI

September 2003 – January 2006

Systems Administrator

San Diego, CA

Technical Customer Support Representative

• Provided day-to-day customer contact and actively sought to resolve customer problems.

• Interfaced with technical and in-house customer service personnel to determine exact nature of problem(s) and implemented remedial procedures for customer.

• Documented problems and correction procedures.

Service Request Queue Manager

• Ensured team adhered to all processes and procedures.

• Tracked and reported status of Enterprise Service Request Management Queue.

• Produced Service Level Agreement performance reports and instructional documentation for the enterprise.

• When Team Lead was unavailable, filled in as back up to provide technical and procedural advice to agents.

• Monitored and maintained requests and procedures as considered necessary per changes in processes to ensure timely resolutions.

• Reviewed and assisted in developing new processes as needed.

Systems/User Administrator Associate

• Built and managed accounts on a Windows 2000 Active Directory Network and Exchange 2000 email organization.

• Managed distribution lists, trusts and securities within multiple domains and networks.

• Serve as a point of contact for resolution of desktop/workgroup-related problems in an environment of thousands of users.

• Escalated issues to proper group(s) as to provide a quality and accurate outcome.

• Documented actions taken to resolve customer issues.

United States Marine Corps

September 1999 – September 2003

Senior Systems Administrator

Camp Pendleton, CA

• Led the establishment and continuous operation of a Call Center/Helpdesk.

• Installed and inspected more than 500,000 square feet of data cable and connections in various structures over a large region.

• Worked with and supervised shifts of up to 5 team members.

• Created, administered, and maintained a network of more than 700 end-user accounts.

• Formed and updated a detailed database of entire inventory from which all reports were derived.

• Detailed troubleshooting and repairs of all hardware related issues; such as network, desktop and peripheral.

• Researched and purchased new computer equipment and upgrades as needed to meet network and user requirements.

SUMMARY OF EDUCATION

CompTIA Temecula, CA

Security+ Certified

Microsoft Learning Temecula, CA

Certified Microsoft Technical Associate (MTA): Network Fundamentals

Mt. San Jacinto College Menifee, CA

In the process of obtaining an Associates degree in Computer Science as well as Networking Certificate.

EDS University Commerce Point San Diego, CA

Completed courses such as CompTIA A+, Export Control, Security Fundamentals, and Leadership Development.

United States Marine Corps Twentynine Palms, CA

Certified as a Small Computer Systems Specialist from the Marine Corps Communication-Electronics School MCAGCC.

Marine Corps Institute Washington Nave Yard, DC

Completed courses in areas such as Leadership, Corrections, Electronics, Math, and Financial Management.

Carl Albert High School Midwest City, OK

Graduated with a High School Diploma and completed courses in computer hardware, basic programming, and software implementation.

References available upon request

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