Customer Service Manager/Recruiting Specialist

MELINDA MAIORANO ** Deerfield Drive Easton, CT ***12

Well organized professional with proven management, sales & customer service experience Computer literate with excellent oral & written communication abilities

Exceptional interpersonal & time-management skills

Blue Tulip 2007-2009

Wilton, CT

Assistant Store Manager

 Supervise, motivate and train non-management staff in customer service/selling standards

 Communicate the store focus, priorities and workload and provide clear feedback

 Maintain merchandise presentation to standard

 Uphold basic operational standards including but not limited to opening/closing procedures,

payroll, scheduling and reports

 Responsible for “Tulip of the Month” recognition program

Lord & Taylor 2006-2007

Trumbull, CT

Specialist

 Responsible for presentation and sales for Dana Buchman and Ellen Tracy designer lines

 Establish rapport and develop relationships with clients based on personal and professional lifestyles

 Maintain client database

 Provide fashion consultant services

 Recognition as a top producer for increased sales and customer service

 Presidential Club distinction

Lloyd Staffing 2005-2006

Fairfield, CT

Temporary assignments including staffing assistant/receptionist for Lloyd Staffing, Fairfield Office

The Cambridge Group 2002–2005

Westport, CT

Recruiter

 Use market research to identify sources of available job candidates

 Responsible for cold calling and candidate/client applications for OB/GYN, Family Practice and Internal medicine physicians in hospital and private practices

 Develop and maintain relationships with residency and fellowship programs to increase referral

database

 Establish rapport and maintain relationships with candidates and clients to attain goals and objectives

for present & future business relationships

 Negotiate client fees and candidate compensation packages

Jaci Carroll Staffing 2000-2002

Shelton, CT

Branch Manager

 Responsible for the daily operations, staff management & marketing efforts of branch

 Identify market opportunities & secured client base within corporate (Timex), medical (Bridgeport Hospital) and Educational (Albertus Magnus College) environments

 Interview, evaluate, test and place applicants

 Negotiate client rates and candidate compensation and establish long term business relationships

 Maintain office business reports, client/candidate databases and workers compensation files

 CARLTON MASI Motivational Training “Selling with Passion”

 American Staffing Association- “Certification in Employment Law”

Russo Staffing 1997-2000

Fairfield, CT

Manager of Administrative Services

 Manager for direct and temporary office placement

 Responsible for all promotions, advertising and marketing

 Interview, evaluate, test and place applicants

 Significantly increased monthly sales through personalized client service & new business development (Fairfield Public Schools, University of Bridgeport, Sacred Heart University)

 Maintain accurate records for all applicants & clients

 Fairfield University –“ Fundamentals of Marketing”

Allstate Commercial Drivers Training School 1995-1997

Bridgeport, CT

Assistant Director/Co-Owner

 Liaison to state agencies for procurement of state funded training

 Interview prospective students

 Provide financial aid assistance

Raveis Referral Group 1992-Present

Shelton, CT

Licensed Agent

IONA COLLEGE Bachelor of Arts, Sociology, Education

New Rochelle, NY Cum Laude

SACRED HEART UNIVERSITY Real Estate Principles & Practices

Fairfield, CT Licensed Agent

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