Customer Service Administrative Assistant
Resume:
Khatina Kelly
m0hnks@r.postjobfree.com
Objective
To obtain a position that will allow me to, utilize my extensive communication, customer service, and business skills.
EXPERIENCE
January 2009-February 2012 Fancy Hands/Virtual Personal Assistant
Accept assignments from clients and performing them as quickly as possible, ranging from restaurant reservations to transcribing an audio recording
April 2009-May 2011 Highpoint Preparatory Academy Supervisor/Substitute Teacher
Before and after school care provider
Substitute teacher
June 2007-March 2010 Quicktate Transcription work from home
Flexible position that allows me to be able to transcribe audio messages, notations, and dictations, etc. into regular texts
February 2009-Present Freelance Transcriptions as needed
Transcribe wav file and MP3 files
February 2008- August 2009 Accountnow INC work from home
Speak to customers about their bank accounts, as well as communicate with them via email
Provide any information needed regarding payments and deposits
Provide resolutions to any discrepancies
Assist in setting up new Master card and Visa accounts
Data entry and IM chat
June 2007-January 2009 Public Opinion Research Work From Home
Interview clients and perform surveys regarding their feelings towards political issues in their area, very flex schedule
January 2003-February 2008 TKT Trucking Administrative Assistant/Personal Assistant to Owner
Maintain contact with clients
Dispatched drivers to locations
Maintained expense reports, and filed paperwork
All other duties around the office, as well errands and organize lunches and meetings
September 2004-January 2005 Small Business Administration, Temp Paralegal
Spoke to clients regarding their disaster assistance loans
Maintained clients case files
Prepared legal documents regarding clients properties
Research
April 2004-June 2004 Law Offices of Rhonda Hunter and Brenda L. Thompson (Intern)
Maintained case files
Greeted clients
Interviewed potential clients
Drafted general ad litem form, and other various documents
Assisted attorney in duties around office
March 2004-July 2004 Vecchio & Vecchio, Attorneys at Law (Intern)
Worked on Personal Injury, Family Law, and Probate cases
Interviewed clients, typed correspondence and prepared various legal documents
Research
Drafted legal memorandums and case briefs
Maintained case files, and filed paperwork
August 1998-July 2002 Sprint PCS Call Center/Billing Specialist
Respond to customer complaints through email
Activation of new Sprint accounts
Assisted customers with technical problems
Assisted supervisor with floor support
Billing inquiries, as well accept payments on accounts
Data Entry
October 1997- August 1998 Telequest Teleservices
Confirmed subscribers information about their business magazine
Tried to get customers to upgrade their Beneficial Bank accounts
NCM Group April 1995-July 1996
Accepted donations from those who contributed to the funding of Channel 13 PBS
Spoke to customers about book of the month club
SKILLS
Microsoft Word, Microsoft Office,Windows XP, Windows Vista, Outlook, Excel, Power Point, Pro Doc, Westlaw, Clarify, Express Scribe, Precedent 2000(P2K), Internet, Multi-line Telephone, 50-55WPM
EDUCATION
Arlington Career Institute
Paralegal Diploma
Mountainview College
Courses studied: Reading, Basic Studies
Tarrant County Junior College
Courses Studied: English II, Psychology
James Bowie High School
General Education
References available upon request
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