Customer Service Medical
Resume:
Courtney N Scaggs
Fort Benning, GA 31905
USA
Email:***********@*****.***
Home: *** - ***-****
Work: 706 - 905-7838
Work Experience
Martin Army Community Hospital (08/02/2009-02/01/2010) - Medical Support Assistant
Fort Benning, Georgia United States
Supervisor: SSG Hall - 706-***-****; Contact: Yes
Pay Grade: GS-0679-04
Salary: $830.00 per bi-week
Hours per week: 40
Duties: Receives telephone calls/greets customers. Ascertains the nature of call/visit, obtains identifying information and determines nature/urgency of visitor's request. Refers patient to appropriate staff member. Verifies patient's eligibility for treatment. Provides information on appointment, clinic hours/services. Refers ineligible customers to Patient Administration Division. Schedules/coordinates appointments with various clinics. Ensures all treatment requested by physician has been scheduled and reschedules appointments. Obtains medical records of customers prior to scheduled appointments. Files x-rays, EKG, etc., in patient's medical record. Records a variety of physicians orders to various charts/data systems, identifying symbols/abbreviations. Assures completion/filing of forms in record prior to being sent to medical records room. Uses typewriter, computer/word processing software/printing equipment to create, copy, and edit documents related to patient/customer treatment.
Martin Army Community Hospital (02/02/2009 - Present) - Medical Support Assistant
Fort Benning, Georgia United States
Supervisor: Ricky Bowens - 544-5204; Contact:Yes
Pay Grade: GS - 0679-04
Salary: $830.00 per bi-week
Hours per week: 40
Duties: Overall responsibility for administratively tracking all admissions and dispositions in a 56-bed MEDDAC, creating inpatient records accordingly using Composite Health Care System (CHCS) and viewing patient demographics in Clinical Information System (CIS). I process Ambulatory Procedure Unit records and packets using CHCS. I am also responsible for accounting for and reporting all active duty admissions to civilian hospitals (Absent Sick) within the Martin Army Community Hospital geographical area of responsibility. I also determine eligibility of patients for medical care by using the Defense Eligibility Enrollment Reporting System (DEERS). I maintain readiness to react to any Mass Casualty (MASCAL) event appropriately. I am responsible for reporting all Active Duty admissions and dispositions to the soldiers command to maintain accountability. I prepare a variety of daily reports and distribute the reports to appropriate members of the MEDDAC command, including Command Interest report and the reporting of any Seriously Ill (SI), Very Seriously ILL (VSI), or Special Category (SPECAT) patients. I am responsible for preparing memorandums for commanders for outpatient appointments for active duty and family members that will require Temporary Duty (TDY) orders for the service member. I am skillful in operating a personal computer and I utilize the various software needed for word processing and other functions; utilize the e-mail system for departmental correspondence.
Deca Commissary (10/13/2007 - 01/04/2008) - Sales Checker
Fort Meade, Maryland United States
Supervisor: Cuc Green - 301-***-****; Contact:Yes
Pay Grade: GS - 2091 - 3
Salary: $11.59 per bi-week
Hours per week: 30
Duties: I maintained a clean, proper functioning register. I checked customer identification to ensure eligibility to purchase from Commissary before operating a cash register to process check out of purchases. I maintained money transfers and cash in correct order. I completed closeout procedures at the end of each shift. I balanced monies in register with daily receipts
US Army (04/28/2004 - 01/06/2006) - Patient Administration Specialist
APO, Armed Forces Overseas United States
Supervisor: SFC Nicholson - 011-49-931-***-****; Contact:Yes
Salary: $940.00 per bi-week
Hours per week: 40
Duties: Worked directly with the patients. Advised patients of eligibility requirements for the Defense Enrollment Eligibility Reporting System (DEERS). Selected and completed required admission forms taking into consideration the category of patients and whether admission is result of injury or disease. Identified clinical service to which patient is to be admitted based on diagnosis or service to which admitting doctor is assigned and codes based on Uniform Charts of Accounts Classification and Interim Deployable Process Station (IPDS) coding system. Initiated notifications required in connection with certain patient categories; i.e., notified unit of active duty military admitted, documents time and person notified; notified Patient Administration Division (PAD) Chief of supplemental care and/or absent sick patient status; notified designated physician for Personnel Reliability Program admissions; notifies hospital Commander of staff admissions, etc. Established inpatient record file folders in accordance with the terminal digit filing system and maintained a file on all current inpatients to include pre-admitted patients. Updated current changes in patients status such as passes, convalescent or regular leaves, interward transfers, clinic service changes, seriously ill, very seriously ill, etc. Monitored actions for compliance with maximum time authorizations, completeness and authorized signatures, reviewed and signed passes for dependent and retirees.
Created a medical records jacket for each patient. Inputed all required data into the Composite Healthcare System (CHCS). Created a patient identification label for the folder and coded according to the current filing system.
Assisted the customers by locating missing records. Processed medical records for transfer to the retirement center. Advised patients of operating hours of various clinics and who to contact for scheduling appointments and how to obtain emergency medical treatment. Typed letters for patients.
Worked in the Patient Admissions areas of the hospital processing necessary admissions paperwork. Assisted patients with living wills and durable healthcare powers of attorney.
Monitored CHCS data daily for correct information. Made necessary changes to update patient data, as required. Generated reports from CHCS.
Answered telephone questions from patients, researched problems, followed up with patient to ensure problems were resolved and questions were answered. Served as liaison between patients and hospital administration and staff to resolve issues.
Assembled and filed birth records and death packets. Completed Report of Births documents and Line of Duties documents for soldiers traveling to seek medical care. Accessed the TRACES website to in process soldiers for mediation.
Advised secretaries and other clerical staff concerning such matters as the appropriate information to be used in conferences or reports and appropriate correspondence procedures. Ensured information that was released did not violate the HIPPA Act.
Printed daily Admission and Disposition Report and the Hospital Census report reflecting data previously entered into the computer. Reviewed reports, resolved discrepancies and inputs required changes which impact upon the clinical and billing record. Ensured that the sequence of entries are proper; e.g., patients are returned from pass prior to entering disposition; removal from seriously ill or very seriously ill status prior to disposition, etc.
Accessed the TRACES website to in process soldiers for med evacuation. Used the TRACES official website to process wounded soldiers for transfer and awaited the TRACES officials to give me the go for permission to board the wounded soldiers on the flight manifestations.
Texas Army National Guard (10/28/2001 - 08/06/2006) - Patient Administration Specialist
Texarkana, Texas United States
Supervisor: SSG Harmon - 903-***-****; Contact:Yes
Salary: $175.00 per day
Hours per week: 20
Duties: Worked directly with the patients. Advised patients of eligibility requirements for the Defense Enrollment Eligibility Reporting System (DEERS). Selected and completed required admission forms taking into consideration the category of patients and whether admission is result of injury or disease. Identified clinical service to which patient is to be admitted based on diagnosis or service to which admitting doctor is assigned and codes based on Uniform Charts of Accounts Classification and Interim Deployable Process Station (IPDS) coding system. Initiated notifications required in connection with certain patient categories; i.e., notified unit of active duty military admitted, documents time and person notified; notified Patient Administration Division (PAD) Chief of supplemental care and/or absent sick patient status; notified designated physician for Personnel Reliability Program admissions; notifies hospital Commander of staff admissions, etc. Established inpatient record file folders in accordance with the terminal digit filing system and maintained a file on all current inpatients to include pre-admitted patients. Updated current changes in patients status such as passes, convalescent or regular leaves, interward transfers, clinic service changes, seriously ill, very seriously ill, etc. Monitored actions for compliance with maximum time authorizations, completeness and authorized signatures, reviewed and signed passes for dependent and retirees.
Created a medical records jacket for each patient. Inputed all required data into the Composite Healthcare System (CHCS). Created a patient identification label for the folder and coded according to the current filing system.
Assisted the customers by locating missing records. Processed medical records for transfer to the retirement center. Advised patients of operating hours of various clinics and who to contact for scheduling appointments and how to obtain emergency medical treatment. Typed letters for patients.
Worked in the Patient Admissions areas of the hospital processing necessary admissions paperwork. Assisted patients with living wills and durable healthcare powers of attorney.
Monitored CHCS data daily for correct information. Made necessary changes to update patient data, as required. Generated reports from CHCS.
Answered telephone questions from patients, researched problems, followed up with patient to ensure problems were resolved and questions were answered. Served as liaison between patients and hospital administration and staff to resolve issues.
Assembled and filed birth records and death packets. Completed Report of Births documents and Line of Duties documents for soldiers traveling to seek medical care. Accessed the TRACES website to in process soldiers for mediation.
Advised secretaries and other clerical staff concerning such matters as the appropriate information to be used in conferences or reports and appropriate correspondence procedures. Ensured information that was released did not violate the HIPPA Act.
Printed daily Admission and Disposition Report and the Hospital Census report reflecting data previously entered into the computer. Reviewed reports, resolved discrepancies and inputs required changes which impact upon the clinical and billing record. Ensured that the sequence of entries are proper; e.g., patients are returned from pass prior to entering disposition; removal from seriously ill or very seriously ill status prior to disposition, etc.
Accessed the TRACES website to in process soldiers for med evacuation. Used the TRACES official website to process wounded soldiers for transfer and awaited the TRACES officials to give me the go for permission to board the wounded soldiers on the flight manifestations.
Target (01/20/2004 - 02/08/2004) - Cashier
Texarkana, Texas United States
Supervisor: Robert - 903-***-****; Contact:Yes
Salary: $8.15 per hour
Hours per week: 40
Duties: Public relations/Customer service. Operated cash register. Handled money transactions. Processed credit card transactions. Serviced returns and refunds of purchased goods.
Dixie Diner (02/08/2001 - 08/05/2002) - Food Server
Texarkana, Texas United States
Supervisor: Dan - 870-***-****; Contact:Yes
Salary: $2.15 per hour
Hours per week: 40
Duties: Ensured that the customers received prompt attention and service when they entered the restaurant. I took orders from customers, placed order with cook and served cook food to customer ensuring order was correct. I also processed all money transactions and credit card charges including end of the day report and deposit.
Albertsons (10/01/2000 - 02/04/2001) - Cashier
Texarkana, Texas United States
Supervisor: Kristie - 903-***-****; Contact:Yes
Salary: $8.15 per hour
Hours per week: 40
Duties: Public relations/Customer service. Operated cash register. Handled money transactions. Processed credit card transactions. Serviced returns and refunds of purchased goods.
Education
College/University
University of Phoenix-online University (03/2009 - Present)
Phoenix, Arizona
United States
Degree: Bachelor's in Science of Healthcare Administration
GPA: 3.63 Semester Hours: 112
University of Phoenix-online, Axia College (07/16/2007- 03/2009)
Phoenix, Arizona
United States
Degree: Associates in Healthcare Administration
GPA: 3.79 Semester Hours: 60 hours
Texarkana College, Texas A&M (07/2002-08/2002)
Austin, Texas
United States
Degree:
GPA: 3.8 Semester Hours: 3
High School
Pleasant Grove High School (08/01/1999 - 06/02/2002) Graduate with Honors
Texarkana, Texas
United States
Degree: N/A
Description: High School Diploma
10 weeks of training at Ft. Sam Houston , TX for Patient Administration.
Additional Information
TRAINING
Patient Administration _ Ft. Sam Houston, TX _ 10 weeks
Patient Administration Specialists - 400 Hours - 08/06/2002
ICD-9 Coding
Anatomy and Physiology
Medical Terminology
HIPPA
CHCS
Traces
AWARDS
Global War on Terrorism Medal for serving in Operation Iraqi Freedom II _ 1/6/2004
Army Achievement Medal for serving in Operation Iraqi Freedom II - 10/30/2005
Army Achievement Medals - Sheppard Air force Base, Wichita Falls,Tx. 5/28/2003
ARCOM _ Wurzburg, GE _ 1/06/2006
Skills:
1) Operate a typewriter, copier, and fax machine.
2) Proficient in Microsoft Office applications, i.e. Word, Excel Spreadsheets, Outlook, and Powerpoint.
3) Knowledge of government secure and non-secure telephone procedures.
4) Ability to schedule patient appointments and procedures.
5) Ability to transcribe dictation of letters and reports that contain both non-medical and medical terminology.
6) Ability to answer a high volume of phone calls while maintaining high standards of customer service
7) Qualified Typist: 70 wpm
Contact this candidate