Medical Assistant Customer Service

Objective:

To secure a professional medical assistant position in a reputable facility where I can continue to enhance my skills and offer superb patient care.

Medical Qualifications:

• Proficient in the administration and clinical duties of a medical assistant

• Strong skills in phlebotomy, vital signs, EKGs and assisting with procedures

• Knowledge of medical front desk practices including patient triage, appointment scheduling, insurance processing, billing and coding

• Trained in adhering to OSHA and HIPAA regulations

• CPR and First Aid Certified; American Heart Association

Proficiencies:

• Excellent written and oral communication skills

• Perform multiple assignments under pressure and consistently meet deadlines

• Thrive on challenging tasks in office environment

• Highly organized and dedicated with positive attitude

Professional Experience:

Mass General West Waltham, Ma

Medical Assistant Sept. 2010- Present

Medical Assistant- Externship July- Aug. 2010

• Greet patients and escort them to examine room.

• Interview patients on reason for visit.

• Take and record vital signs, height, and weight into patients’ chart.

• Inform doctor of patients’ arrival and reason for visit.

• Conduct laboratory tests including urinalysis, throat culture, and rapid strep tests.

• Assist physician with pap smears.

• Perform EKGs, nebulizer treatments, pulmonary function tests, vision/color tests.

• Handle patient flow to maximize efficient use of rooms.

• Perform injections and venipunctures.

• Stock, clean, and maintain exam rooms after each patient.

Fidelity Investments Inc., Marlborough, MA

Customer Service Associate II- Benefits 2005-2007

• Provided customers with information on various health insurance plans and enrollment requirements and procedures

• Achieved perfect score on all phone call monitors throughout tenure

• Received numerous company achievement awards for outstanding track record of

positive customer feedback and for extraordinary customer service

• Demonstrated ability to gain customer trust and provide exceptional follow-up, leading

to a decrease in repeat calls and poor customer satisfaction ratings in business unit

• Developed and implemented new organization of work order templates resulting in a user friendly format and exceeding departmental deadlines

Education:

Everest Institute Brighton, MA

Medical Assistant Diploma Program 2010

• GPA: 98.2 Honor Roll & Perfect Attendance

• President/ Secretary of Ambassador Program

Newton South High School Newton, MA

High School Diploma

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