Sales Manager

CARLYN LITTLEJOHN

Wireless 310-***-****

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CAREER PROFILE:

A skilled and a diligent sales coordinator with knowledge of handling multiple tasks at once. Experienced in planning and coordinating sales activities in different organizations. Seeking a challenging position to utilize my skills and knowledge in the mentioned field.

• Project Management • Account Management

• Sales Reporting • Relationship Building

EXPERIENCE

Syneron Medical

Client Account Manager 2010- Present

• Responsible for developing and enhancing business partnership by building trust with clients’ key decision maker.

• Liaison for client and internal department.

• Proactively ensure clients satisfaction through regular conference calls.

• Developed and lead customer survey program.

• Communicates and promotes initiatives to the client (e.g. process improvements)

• Special projects as assigned.

Sales Coordinator 2008 - 2010

• Provided administrative and sales support in the outside sales division to a Regional Director of Sales and Territory Manager.

• Prepared quotes, sales agreements, and lease agreement.

• Processed all sales orders.

• Served as liaison for sales team in communicating with internal departments.

• Managed CRM and sales databases

• Composed market package for prospective clients.

• Distributed sales leads to assigned Territory Manager.

• Analyzed and constructively solve customer problems.

• Developed and implemented policies for sales organization.

• Designed, prepare and distribute sales reports.

• Responsible for notifying Account Executive of all order activities.

• Facilitated communication between territory manager, sales director and corporate office.

• Assisted accounting department by collecting final sales agreements and financial paperwork to complete sale.

• Managed timelines for key projects and ensures all objectives are achieved.

AT&T Mobility 2007- 2008

Sales Administrative Assistant (AT&T Wireless) Corporate Markets

• Supported two Area Vice Presidents in the business to business (B2B) sales division.

• Maintained confidentiality of sensitive information.

• Assisted with building of account modules for quota allocation.

• Prepared daily, weekly and monthly sales reports.

• Managed schedule and appointment calendar.

• Coordinated and booked travel arrangements adhering to 30% travel reduction

• Prepared, audited, and submitted travel and expense reports.

• Track, collate and maintain inventory of marketing materials for sales team.

• Composed correspondence, presentation and reports.

• Tracked and managed the commission’s database for entire region.

• Coordinated and implemented sales support functions.

• Arranged department meetings on and off site locations.

• Planned and organized events for over 100 people.

• Approved and ordered office supplies for entire region.

1999 - 2006

Sales Assistant (Cingular Wireless/AT&T Wireless) Growth Markets

• Provided administrative and sales support in the B2B sales division to District Sales Manager and outside Account Executive.

• Supported sales team members in the planning and execution of business marketing strategies.

• Managed and updated sales infrastructure, including sales databases.

• Processed sales orders.

• Participated in contacting existing and potential clients.

• Managed appointment calendar.

• Track, collate and maintain inventory of marketing materials for sales team.

• Established and maintained strong working relationship with key contacts.

• Update and maintain company’s customer relationship management (CRM) database to track leads, clients, pipeline and deal information

• Improved and streamlined the operation and management of account.

• Assisted Account Executive in tracking commissions.

• Served as liaison with other departments for account base.

• Researched, analyzed and solved billing issues and service issues for national accounts.

• Responsible for notifying Account Executive of all order activity.

• Prepared request for proposals (RFP) for new and existing clients.

• Designed, prepared and distributed sales report.

• Input and track all sales into the customer relationship management (CRM) database.

• Prepare contracts, closing documents and transaction documents.

Customer Service Representative (AT&T Wireless) Retail Store 1996 - 1999

• Provided administrative and sales support to inside sales representatives.

• Tracked day- to- day sales results to ensure there was adequate supply to meet forecasted sales.

• Counted, sorted and stocked all incoming equipment.

• Compares inventories to office records and computes quantities from records such as sales orders, receiving reports, delivery packing lists or invoices for purposes of merchandise tracking.

• Dealt with customer inquiries, troubleshooting, billing issues and account maintenance.

• Retained and maintained the customer base by resolving any customer problems as quickly and efficiently as possible.

• Researched the cause of cancellations and determine offer methods to assist in the complete satisfaction of the customer.

• Provided pre & post sales support via walk-in or telephone by gathering customer information and analyzing customer needs and appropriate solution.

EDUCATION

A.A. Degree- Interdisciplinary Studies, Los Angeles Southwest College June 2003

COMPUTER SKILLS

Microsoft Office: Word, Excel, Power Point, Outlook; PeopleSoft; Internet; Intranet; Salesforce; Siebel; AS400

PROFESSIONAL LICENSE

• Notary Public/Certified Notary Loan Signing Agent– Commission # 1637592

• Real Estate Salesperson Licensee Identification # 01472887

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