CHARMANIE J.BROOKS
Lauderhill FL 33313
754-***-**** - ***************@***.***
OBJECTIVE:
To actively participate as a team member for the improvement in the profitability and growth of Paymotech.
EXPERIENCE:
First Data Corporation September 2007 – April 10, 2009
Senior Representative Universal
• Explained cancellation procedures and effectively submit cancellation requests in a timely manner.
• Worked closely with management as needed to ensure all business requirements are met.
• Monitored and provided feedback to agents for achievement of departmental goals.
• Researched and resolved operational issues in response to inbound inquiries.
• Established and maintained rapport with clients via verbal communication.
• Demonstrated positive and cooperative behavior with merchants.
Heart Trust - National Training Agency September 2005 - June 2007
Secretary
• Prepared correspondences, screen calls, and maintain appointment calendars.
• Performed diversified and confidential secretarial and administrative duties.
• Organized and expedites flow of work through the Manager's office.
• Coordinated and organized activities to support access to training.
• Updated organizational charts, filing and file management.
• Prepared and submitted accurate regional reports.
Caribbean Fencing Limited January 2002 - September 2005
Customer Service Representative
• Prepared quotations and provided verbal quotes to telephone customers.
• Coordinated and organized site visits and inspection of completed job.
• Prepared accounts receivable and payables ledger.
• Maintained call logs
EDUCATION:
Florida Career College August 20, 2007 - Present
• Pursuing Bachelor Degree in Management Information Systems
Elatho’s School of Business November 2005
• Certified Administrative Professional (CAP)
Certification issued by International Association of Administrative Professionals (IAAP)
Alpha 7 Evening Institute November 2004
• Certified Professional Secretary (CPS)
Certification issued by International Association of Administrative Professionals (IAAP)
SKILL:
Proficient in Microsoft Word, Excel and Power Point, also advance computing and keyboarding skills. Volunteer at Cambridge Square Apartments.
SPECIAL AWARD:
Received Company’s Most Outstanding Employee Awards in 2002-2003