CHARMANIE J.BROOKS

**** ** ********

Lauderhill FL 33313

754-***-**** - m03b5f@r.postjobfree.com

OBJECTIVE:

To actively participate as a team member for the improvement in the profitability and growth of Paymotech.

EXPERIENCE:

First Data Corporation September 2007 – April 10, 2009

Senior Representative Universal

• Explained cancellation procedures and effectively submit cancellation requests in a timely manner.

• Worked closely with management as needed to ensure all business requirements are met.

• Monitored and provided feedback to agents for achievement of departmental goals.

• Researched and resolved operational issues in response to inbound inquiries.

• Established and maintained rapport with clients via verbal communication.

• Demonstrated positive and cooperative behavior with merchants.

Heart Trust - National Training Agency September 2005 - June 2007

Secretary

• Prepared correspondences, screen calls, and maintain appointment calendars.

• Performed diversified and confidential secretarial and administrative duties.

• Organized and expedites flow of work through the Manager's office.

• Coordinated and organized activities to support access to training.

• Updated organizational charts, filing and file management.

• Prepared and submitted accurate regional reports.

Caribbean Fencing Limited January 2002 - September 2005

Customer Service Representative

• Prepared quotations and provided verbal quotes to telephone customers.

• Coordinated and organized site visits and inspection of completed job.

• Prepared accounts receivable and payables ledger.

• Maintained call logs

EDUCATION:

Florida Career College August 20, 2007 - Present

• Pursuing Bachelor Degree in Management Information Systems

Elatho’s School of Business November 2005

• Certified Administrative Professional (CAP)

Certification issued by International Association of Administrative Professionals (IAAP)

Alpha 7 Evening Institute November 2004

• Certified Professional Secretary (CPS)

Certification issued by International Association of Administrative Professionals (IAAP)

SKILL:

Proficient in Microsoft Word, Excel and Power Point, also advance computing and keyboarding skills. Volunteer at Cambridge Square Apartments.

SPECIAL AWARD:

Received Company’s Most Outstanding Employee Awards in 2002-2003

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