Manager Customer Service
Resume:
Staci Henderson Smith
Deatsville, Al. 36022
********@*********.***
OBJECTIVE: An interesting position with a growing company
SUMMARY: Work well in a high pressure environment.
Well-organized and efficient.
Strong training skills.
Skilled with computer systems and software.
Skilled at organizing complex projects, defining project priorities,
And delegating tasks.
Self-motivated and assertive.
PROFESSIONAL EXPERIENCE:
SAP, Word, Excel, Lotus Notes, Adobe, UPS World Ship, Fed Ex Ship Manager, Adobe, Peachtree, Vensys. Compuvend, Outlook Express
EXPERIENCE:
Automatic Food Service 3013 Hayneville Rd
Dispatch/Secretary/Accounting July 28, 2009 to Present
Maintained inventory records for the OCS department.
Received, recorded, and banked cash, and checks.
Calculated and prepared checks for utilities, taxes, and other payments.
Monitored status of loans and accounts to ensure that payments were up to date.
Matched order forms with invoices, and recorded the necessary information.
Prepared purchase orders.
Operated computers programmed with accounting software (Peach Tree) to record, store, and analyze information.
Responded to written and telephone requests forW9 information, Service, Route Calls.
Checked figures, postings and documents for correct entry, mathematical accuracy, and proper codes.
Prepared bank deposits by compiling data from OCS sales verifying and balancing receipts, and sending cash, checks, and other forms of payment to banks.
Purchased and maintained all office supplies and equipment.
Debited, credited, and totaled accounts on computer spreadsheets and databases, using specialized accounting software.
Classified, recorded, and summarized numerical and financial data in order to compile and keep financial records, using journals and ledgers and computers.
Performed general office duties such as filing, answering telephones, and handling routine correspondence.
Coded documents according to company procedures.
Accessed computerized financial information to answer general questions as well as those related to specific accounts.
Operated 10-key calculators, typewriters, and copy machines to perform calculations and produce documents.
Calculated, prepared, and issued bills, invoices, account statements, and other financial statements according to established procedures.
Directed workers engaged in servicing equipment, such as vending equipment.
Informed field service personnel of location and work to be done. Closing out call when finished.
Implemented record keeping of all vehicle maintenance records. Also keep up with the service records for each vehicle.
Nalco Chemical CO Montgomery, Alabama
Office Manager/Secretary/Clerk 08/1998 to 12/2008
Nalco is a Chemical Manufacture for Paper Mills
Operated electronic mail systems and coordinated the flow of information both internally and with other organizations. Answered telephones and gave information to callers, took messages and transferred calls to appropriate individuals.
Operated office equipment such as fax machines, copiers and phone systems, and used computers for spreadsheet, word processing, database management and other applications. Made copies of correspondence and other printed material.
Responded to written and telephone requests for orders or questions about orders.
Learned to operate new office technologies as they were developed and implemented.
Ordered and dispensed supplies.
Provided services to customers, such as order placement and account information.
Researched, compiled, and prepared reports, manuals, correspondence, and other information required by management.
Executed daily operations of running reports, preparing all shipping paperwork.
Working with Production Manager with out going shipments.
Participated in the work of subordinates in order to facilitate productivity and to overcome difficult aspects of work.
Was instrumental in handling problems with questions pertaining to SAP with our plant and others when the need arises.
Computed figures such as balances and totals.
Successfully handled all front office work.
Structured and maintained a efficient work ethnic
Maintained records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
Accounts Receivable and Accounts Payable.
Excel, Word, SAP, Adobe, and Lotus Notes
Shipping paper work within the US and Exports
QA and Receiving when needed.
United Heating and Air Montgomery, Alabama
Secretary/Service Dispatch 06/1996 to 06/1997
Set up and maintained paper and electronic filing systems for records,
correspondence and other material.
Collected and disbursed funds from cash accounts and kept records of collections and disbursements.
Greeted visitors and callers, handled their inquiries, and directed them to the appropriate persons according to their needs.
Answered telephones and gave information to callers, took messages and transferred calls to appropriate individuals.
Operated office equipment such as fax machines, copiers and phone systems, and used computers for spreadsheet, word processing, database management and other applications.
Restructured and improved filing system.
Responsible for organizing front office.
Made copies of correspondence and other printed material.
Responded to written and telephone requests for customer request or complaints.
Composed, typed, and distributed meeting notes, routine correspondence, and reports.
Opened, read, routed and distribute incoming mail and other material, and prepared answers to routine letters.
Ordered and dispensed supplies.
Corresponded with customers and conferred with coworkers in order to answer inquiries, discuss market fluctuations, and resolve account problems.
Executed daily operations of Service Dispatcher, Accounts Receivable, entering tickets, proposals, purchase orders and customer service
Filed, typed, and operated standard office machines.
Recorded and documented security transactions, such as purchases, sales, conversions, redemptions, and payments, using computers, accounting ledgers, and certificate records.
Prepared reports summarizing daily transactions and earnings for individual customer accounts.
House of Threads Montgomery, Alabama
Secretary/Receiving 11/1994 to 06/1996
Performed general office duties such as ordering supplies, maintaining records management systems and performing basic bookkeeping work.
Executed daily operations of getting freight charges, purchasing when needed, inside sales, entering purchase orders, receiving, expediting orders.
Filed and retrieved corporate documents, records and reports.
Coordinated and directed office services, such as records and budget preparation, personnel and housekeeping, in order to aid executives.
Met with individuals, special interest groups and others on behalf of executives, committees and boards of directors.
Opened, sorted and distributed incoming correspondence, including faxes and email.
Prepared invoices, reports, memos, letters, financial statements and other documents, using word processing, spreadsheet, database and presentation software.
Responded to written and telephone requests from clients for sales and management.
EDUCATION: Marbury High School Marbury, Alabama
High School Diploma 1992
REFERENCES:
Fred Eagerton 334-***-****
Lisa Barclay 334-***-****
Ray Bonner 334-***-****
Norma Cothran 334-***-****
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