Customer Service Medical
Resume:
Robin L. Grant
Humble, Texas 77338
************@*****.***
Objective: Interested in a position in which I can utilize my knowledge and skills. Learn with passion; apply skills to make a difference in the lives of others.
Experience: Training in client/patient rights, abuse & neglect, universal precautions, manage and coordination of client scheduled medical appointments & services, Certified in CPR & First Aid, knowledge & comprehension of medical terminology, MEDICARE & MEDICAID policy & procedures, Knowledge of HCS/ICFMR guidelines, Assistant to RN, Liaison between case mangers, delegate & monitor delegated tasks, Ability to meet all deadlines within a timely matter, and working independently as well as part of a team, Adheres to company policy & procedures, Customer Service Orientated, Computer knowledge ( EXCEL, Microsoft) general office equipment,10-key, data entry, Annual SAMS training, MAAB certified, Conduction of New Hire In-Service training, Administrative experience in an office setting, HIPAA regulations, knowledge of release of information standards, Effective communication & organizational skills
Employment History: Dec 2005- present Yes, I Can! Inc 210-***-**** San Antonio,TX
Medical Service Coordinator
Working with individuals with disabilities
Auditing of Medical Charts, scheduling medical appointments
Implement/Creating Medication Administrative Records
Working with variety of physicians to ensure quality consumer care
Ordering of medications from various Pharmacies
Verifying consumer insurance(s) if needed
Assistant to company RN
Supervise and Administer Consumer Medications
Development of critical thinking skills to run a productive department
Feb 2003- June 2004 LaPetite Academy 210-***-**** San Antonio, Texas
Accelerated Pre-K Teacher
Working with children in preparation for kindergarten
Followed Daily curriculum implemented by La Petite Academy
Attended teaching training seminars (annually)
Continued to work with children ages 0 to age 12
Provider of Quality care to children
Aug 2002- Feb 2004 Edu Care Community Living 210-***-**** San Antonio, Texas
Residential Director
Supervised Daily operations in group home
Managed an ICF home of 6 consumers
Accompanied consumers to doctor appointments
Hiring of new staff & training in group homes
Q& A monthly paperwork
Developed an understanding of persons with Disabilities
Conducted weekly home meeting to ensure safety of consumers, and to keep staff properly trained and aware of all company procedures
Effective communication between family, physicians, staff & community links
Sept 1998- June 2003 Albertson’s Food & Drug 210-***-**** San Antonio, Texas
Lobby Assistant Manager/Pharmacy Clerk
Provided quality customer service
Helped promote sales in department
Assisted with front end cashiers/cash handling
Prepared weekly department schedules
Assisted with medication refills/obtained prior authorizations
References
Available Upon Request
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