Mary E Strottman

*** *. *** ******

Davenport, IA 52804

309-***-**** (Home)

lzm7fc@r.postjobfree.com

Summary

I have 17 years of experience, including as a Customer Care Representative (CCR), as an In-stock Team and as a Pharmacy Technician in industries including Chemicals and Allied Products, General Merchandise Stores and Health Services. Most recently, I have been working as a Customer Care Representative (CCR) at AT&T from January 2010 to July 2010.

Professional Experience

Customer Care Representative (CCR) Jan. 2010 to July 2010

AT&T, Davenport, IA

• Spoke with customers by phone.

• Provided information about products and services.

• Received and processed incoming phone calls from customer or client base.

• Recorded details of customer transactions, interactions, inquiries, complaints and comments.

• Prioritized data entry daily to ensure customers' needs were met.

• Ensured that appropriate changes were made to resolve customer concerns.

• Effectively identified customer concerns over the phone.

• Arranged for billing.

• Responded to customer inquiries.

• Communicated with a clear, distinct voice.

• Maintained effective working relationships with customers, sales personnel, internal departments and stores.

• Maintained a positive and professional phone demeanor.

In-stock Team June 2006 to Feb. 2008

Target, Davenport, IA

• Worked as part of team.

• Swept work areas.

• Performed heavy lifting.

• Worked from written instructions.

Pharmacy Technician Sept. 1998 to Sept. 2002

Genesis Medical Center, Davenport, IA

• Worked under pharmacist supervision.

• Received and processed written prescriptions from customers.

• Ensured security of drugs.

• Managed phone lines.

• Checked inventory for outdated medications.

• Worked under pharmacist supervision.

• Received and processed written prescriptions from customers.

• Ensured security of drugs.

• Managed phone lines.

• Pre-packed bulk medicines.

• Filled prescribed medications.

• Filed filled prescriptions.

• Stored incoming supplies.

• Checked inventory for outdated medications.

• Ensured the privacy and confidentiality of personal health information.

Cosmetologist Mar. 1994 to Feb. 1997

Cost Cutters, Bettendorf, IA

• Worked in a salon.

• Shampooed and conditioned hair using appropriate products.

• Cut and styled hair.

• Suggested haircuts and styles to suit clients' hair types and facial features.

• Kept developing hairstyling skills.

• Applied color treatments, including bleaching, tinting, highlights and dyeing.

• Applied chemical treatments such as perms.

• Styled hair in braids, twists and roller wraps.

• Shaped eyebrows using wax.

• Ordered supplies.

• Stocked and inventoried supplies.

• Licensed cosmetologist.

Certification or Licenses

Certifications

Cosmetology License, Capri Cosmetology, 1994; Iowa

Technical or Computer Skills

Billing, Customer service, Data Entry, Sales, Writing, Pharmacist, Supervision

Professional and Community Involvement

Kings Harvest serving the less fortunate on Fridays and Saturday Mornings. For the last 3 months, have served and helped with events at Harvest Bible Chapel, Davenport, IA.

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