Customer Service Sales

Debra J. Smith

**** ******* *********

North Royalton, Ohio 44133

******@*******.***

440-***-****

Objective

To assist in the management of a successful operation by developing and leading it’s staff to reach all company objectives and goals.

Qualifications

• Overseeing store operations including sales, expenses, inventory and customer service

• Recruiting, training and developing staff to reach maximum performance

• Analyzing sales trends to control payroll through scheduling

• Reducing expenses to ensure optimum profitability

• Developing and implementing goals and performance evaluation

• Displaying eye catching merchandising to increase impulse sales

• Developing promotional activities to impact sales

• Overseeing and assisting in new store openings

• Assisted with store remodels

• Planning and holding daily shift meetings

• Trained new department staff/ managers

• Training new customer service representatives

• Billing payments and banking deposits

• Implementing new register training

• Setup and take down weekly ads

• Ordered supplies and improved overall inventory control

• Removed from high shrink status 2010

• Achieved sales bonus 2009 and 2010

• Backroom inventory auditor 2000 and 2001

• District RTM trainer 1990 and 1991

• Improved - 40% Department inventory to a - 1%

Professional Experience

Brookstone Store 11/2006 - Present Assistant Manager Strongsville, Ohio

Farmers Insurance 08/2001 - 09/2008 Service Representative North Royalton, Ohio

Giant Eagle 10/1973 - 11/2006 Department Manager Cleveland, Ohio

Hills 01/1988 - 04/2001 Receiving Supervisor Brooklyn, Ohio

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