Customer Service Manager
Resume:
SCOTT JOSEPH FISCHER
St. Louis, MO 63127
*********@*****.***
AREAS OF STRENGTH & EXPERTISE
Client/Prospect Relations Commercial & Retail Banking Risk Assessment & Credit Analysis
Sales &Service Support Excellent Communication & Leadership Skills Banking System Software – Connections; AS400; Genesis; PeopleSoft/Oracle, Microsoft Office
Goal Oriented Strong Self-Initiative Loan Integration System (LIS)
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WORK HISTORY
Wells Fargo Home Mortgage, St. Louis, MO 11/10 – Present
Underwriter III – National HARP Team
• Responsible for reviewing, analyzing, approving and underwriting moderate individual consumer requests and products within company and industry guidelines
• Evaluate and ensure overall loan documents are accurate, complete, and compliant; reviewing of financial statements, credit reports, applicable ratios (i.e. Debt Ratios, Loan-to-Value) and other supporting documentation
• Contact customers and partners to gather information to make appropriate decisions, explain rationale behind credit decisions, and promote line products
• Stay up to date on any changes in underwriting provisions and work with production to resolve issues
PNC Bank, Town & Country, MO 01/09 – 11/10
Branch Manager
• 2010 Achievement Award Winner, Excellence in Customer Index of Quality based on Gallop Survey
• 2010 Service Excellence Award for Top CIQ Branch in MO/DIL Market
• 2nd Overall in the MO/DIL Market for Overall Loan Production (in both units and volume)
• Consistent 5-Star Personal CIQ Rating
• Managed personnel team and daily operations of banking center including security, profitability, cash forecasting, unit objectives, customer service, etc.
Southwest Bank, an M&I Bank, St. Louis, MO 02/08 – 01/09
Consumer Banker
• Solicited all banking products to current & new customer base via direct customer contact
• Served as liaison between customers and critical linkage partners
• Consistently ranked in Top 20% of Consumer Bankers for all deposit/loan products
• Provided guidance and assistance in the consumer banking process and resolution to customer service issues
Wells Fargo Home Mortgage, St. Louis, MO 09/05 – 02/08
Home Mortgage Consultant
• Assisted customers in the purchasing and refinancing of home mortgage loans
• Analyzed and assessed client credit history for evaluation of financial position
• Averaged $500K/month in volume from 2nd Quarter of Fiscal Year 2006 – 4th Quarter of Fiscal Year 2007
• Built business referral relationships with real estate agents, builders, etc.
Wells Fargo Financial, St. Louis, MO 12/01 – 09/05
Assistant Manager
• Solicited loans (auto, personal), credit cards, and mortgages (real estate refinances) to a current customer base via direct customer contact
• Coordinated with underwriting team and loan support staff to complete all paperwork and streamline loan process
• Achieved $6+ Million in sales volume in Fiscal Year 2003 and 2004
• Closed 75 + loans in Fiscal Year 2003 and 2004
• Assisted in all branch new employee training
EDUCATION
Vianney High School, Kirkwood, MO
Graduated: May 1995
University of Missouri – Columbia, Columbia, MO
Graduated: May 2000 BA Interdisciplinary Studies (Economics, Finance and Psychology)
ACTIVITIES & INTERESTS
• Executive Council Member (four years) of Pi Kappa Alpha Fraternity
• Secretary of Pi Kappa Alpha Fraternity for 1996 – 1997 Academic Year
• Enjoy golf, tennis and fishing
REFERENCES
Available upon request
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