Customer Service Manager
Resume:
________________________________________
Currently seeking an exciting new opportunity
Flexible team player who thrives in environments requiring the ability to effectively prioritize multiple projects. Goal driven leader who motivates and coaches employees to meet high performance standards.
Go Getter who is highly organized, dedicated, and committed to professionalism.
Education________________________________________
Hospitality Management Diploma
Atlantic Business College
Moncton, New Brunswick
Core Strengths________________________________________
– Office Administration
– Office Management
– Payroll & Scheduling
– Accounting & Auditing
– Recruiting & Training
– Planning & Organizing
– Computer Skills
– Customer Service
Training________________________________________
– Workplace Hazardous Material information System (WHMIS)
– Construction Safety Training System (CSTS)
– Oil Sand Safety Association (OSSA)
– Super Host (Alberta & New Brunswick)
– 7 Essentials to great customer service
References
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Paula Elliott
Accommodations Manager
Compass Group ESS
*****.*******@*******-******.***
Heather Hart
General Manager
Vantage Inn and Suites
*****@*******************.***
Susie Messer
Front Office Manager
Regency Suites Hotel
*******@*************.**
Professional Experience
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HOUSING LEAD, Compass Group-ESS, Fort McMurray, AB
2010 – Present
ESS provides a high volume of service within lodging camps to remote locations within the Alberta Oil Sands.
– Working in a remote location on a 10 & 4 schedule at CNRL Horizon
– Responsible for 5-7 associates within 2 separate camps. This includes supervising, scheduling, performance reviews, hiring and training.
– Provide hospitality reception services to camp residents.
– Prepare and distribute several reports daily to managers and companies.
– Process accommodation requests for 3 camps and provide confirmation.
– Coordinate and schedule flights with Canadian North Airline.
FRONT OFFICE MANAGER, Sandman Hotel, Calgary, AB
2008 – 2010
4 to 5 Star, Modern style hotel
– Responsible for 4-7 staff members. This included supervising, scheduling, performance reviews, hiring and training.
– Managed all administrational duties within the front desk of the hotel. Including accounts payable, receivable and payroll.
– Possessed strong communication skills and demonstrated leadership abilities.
– Enforced policies and procedures
GUEST SERVICE AGENT, Regency Suites, Calgary, AB
2007 – 2008
Full suite hotel catering to long term accommodations
– Maintained inventory of vacancies, reservations and room assignments.
– Registered arriving guests and assigned rooms. Calculated final bills and received payment.
– Attended to guests complaints, inquiries and complaints
– Provided exceptional customer service
OFFICE MANAGER, Sears Carpet Cleaning, Moncton, NB
2004-2007
Truck mount carpet and upholstery cleaning
– Organized office operations and procedures
– Planned and organized daily work loads
– Processed payroll, accounts payable & receivable
– Supervised 4 outbound telephone sale agents
– Received & booked inbound telephone appointments
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