Quality Assurance Software
Resume:
Karen Renee
******@*********.***
Preview Verification August 2011 to present
Wolfram|Alpha (www.wolframalpha.com) Los Angeles, California
Planned and executed ad hoc manual test scenarios based on formulas and sample inputs provided by WolframAlpha.com
Ad hoc UAT verification prior to rollout to public.
Identified and reported anomalies. Verified reported defects after software modifications.
Provided feedback on usability and clarity before rollout.
Sr. QA Analyst/User Acceptance Testing January 2008 to July 2008
Software Management Consultants Incorporated Pasadena, California
Create and document UAT test scenarios and execute test scripts based on User Requirements and Solutions Design documents and for a web based broker payment system (health care).
Identified, documented and reported anomalies and system deficiencies to business users and management for review and prioritization.
Research the defect backlog; provide current status and other pertinent information for management to assign defects to upcoming releases.
Create test plans and test approach for UAT testing. These documents were used to communicate details to project managers, development team (offshore) and managers about upcoming releases. Also created the testing summary and user friendly release notes to educate the department on new changes going into effect.
Sr. QA Engineer (Web & Mobile) December 2006 to June 2007
Salesforce.com (www.salesforce.com) Santa Monica, California
Based on requirements and/or functional specifications, write test cases, create test data, execute test procedures to validate software on a multi platform mobile application.
Actively work with development staff daily from the requirements stage onward to maintain the QA cycle in parallel with the development cycle.
Perform black box functional testing, integration testing, manual API level testing, and UI testing for a scalable, multi-tenant, on demand (CRM) solution for handheld devices (wireless).
Document defects, monitor the status of open defects and verified software fixes.
Evaluated and provided feedback on documentation/help pages.
Sr. QA Team Lead/Analyst (Web & Desktop) November 2005 to November 2006
Marshall & Swift Boeckh (www.marshallswift.com) Los Angeles, California
Evaluate current processes and procedures to continually enhance quality in applications throughout the SDLC. Recommend new policies and procedures, train QA team members on the evolving QA process and procedures; supervise the integration of the new processes and policies into the workflow.
Participate in business requirements weekly review and revision meetings for feature customizations and business related enhancements
Communicate with various levels of management on testing status, requirements or design change requests, and other quality assurance issues during the testing phase for each release
Interview and assess new quality assurance candidates for various positions in our QA department
Direct, educate, provide assignments and monitor small offshore testing team assigned to assist with validating our largest corporate application
Provide work assignments and performance feedback to team members; supervise completion of tasks; estimate workload and schedules for work activities for various ongoing projects and releases.
Create the testing approach/strategy/plan for validating the software across various desktop operating systems and web browsers.
Chair weekly triage reviews to analyze defects, evaluate severity, set priorities and perform other quality assurance activities. Monitor and track system deficiencies throughout the life of a project. (Product planning through release)
Verify code meets requirements and functional specifications for each release. Identified anomalies in web and desktop applications related to usability, error handling, inconsistencies, design issues and software failures.
Sr. QA Team Lead/Analyst (Desktop, Web and Mobile) September 2003 to November 2005
Kelley Blue Book Company (www.kbb.com) Irvine, California
Provide work assignments and performance feedback to team members; supervise completion of tasks; estimate workload and schedules for work activities for various ongoing projects and releases.
Develop the QA testing approach/strategy for software validation across various desktop operating systems, web browsers and mobile device platforms.
Design comprehensive testing strategies, master test plans, test cases and test procedures to evaluate the impact of code modifications and new features on existing applications and 20,000+ page website.
Participate in weekly triage reviews to analyze defects, evaluate severity and set priorities. Define defect metrics, such as defect densities and open defect counts for project reporting. Monitor and track system deficiencies throughout the life of a project. (Product planning through release)
Evaluate current processes and procedures to continually enhance quality in applications throughout the SDLC. Recommend new policies and procedures, train QA team members on the evolving QA process and procedures; supervise the integration of the new processes and policies into the workflow.
Coordinate with Customer & Technical Support to ensure that issues impacting the customers are evaluated and addressed in the development lifecycle. Identify and track questionable functions, errors, inconsistencies and software failures.
Assisted in the implementation of Compuware tools suite. Provided training to the QA team, development team and others in tool(s) usage.
Associate Project Lead/QA Analyst March 2002 to October 2002
Vivendi Universal Interactive Los Angeles, California
Created test plans, documented employee performance, chaired pre-test and pre-build meetings; compiled project status reports including defect and performance analysis for each software build to communicate to management and clients QA’s progress.
Created, monitored and maintained tester schedules, testing focus and anomaly verification during all phases of testing for various projects.
Created, revised and executed redundant manual testing based on client requirements and designs for third party shrink-wrapped software and corporate website.
Adhered to corporate standards and procedures to ensure the software quality for each application to be released.
Major issues researched and escalated to upper management as required.
Quality Assurance Analyst May 2001 to August 2001
Software Management Consultants Incorporated Calabasas, California
Created, revised and executed test scripts based on user requirements and various state and federal regulatory changes for mortgage company’s document based Intranet website.
Documented defects, monitored the status of open defects and verified software fixes.
Evaluated and provided feedback on documentation/help pages.
Senior Quality Assurance Analyst September 2000 to February 2001
Stamps.com (www.stamps.com) Santa Monica, California
Coordinated software releases and deployments for back-end support applications. Documented changes for each enhancement release, "hot fix" and database change. Verified development changes prior to deployment.
Maintained a master schedule for the server group’s testing and deployment of scheduled enhancement and emergency code modifications for website & back-end support applications.
Planned, developed, and executed test scripts for client, server and website testing. Identified, documented and reported anomalies and system deficiencies for management review and repair by development.
Participated in weekly anomaly and enhancement reviews to analyze bugs, evaluate severity, set priorities and perform other triage activities.
Created test plans, test case templates and other documents for repeated use within the QA group.
Sr. QA Team Lead/ Release Testing Coordinator November 1999 to August 2000
Farmers Insurance Group Los Angeles, California
Managed bimonthly software releases coordinating the activities of Home Office business groups and five offsite testing groups throughout the United States.
Provide work assignments and performance feedback to team members; supervise completion of tasks; estimate workload and schedules for work activities for various ongoing projects and releases.
Chaired the test design walk through involving business analysts, technical analysts, business users, testers and quality assurance analysts.
Monitored daily testing including test case results, defect counts; facilitated timely and accurate communication concerning testing problems and issues to business users, developers, test sites, Quality Assurance Group and management.
Classified, documented and maintained daily statistics for bimonthly test event progress, anomaly detection and resolution, testing environmental issues and data migration. Coordinated the daily distribution of project information to business users, off site testing groups, corporate Quality Assurance, developers and upper management.
Maintained test environment integrity by providing Quality Assurance department approval or disapproval for program and table migrations prior to, during and after functional/regression test events. Emergency modifications to the Production environment were also monitored for change urgency and necessity.
Created and maintained Test Design reports and Test Results reports for Business approval and auditors review.
Quality Assurance Analyst June 1998 to October 1999
Spherion (formerly Interim Technology) Los Angeles/Irvine, California
Analyzed and formulated configuration management strategy and procedures focusing on process performance and improvement.
Developed and documented policies and procedures for Quality Assurance Group for both mainframe and client server environments.
Created assessment documents and comprehensive test plans for the software applications to be tested.
Verified and validated applications for performance, quality and adherence to approved requirements and corporate technology standards.
Interfaced with internal users to assess both mainframe and PC applications for Year 2000 processing feasibility.
Planned, developed and performed tests for Year 2000 processing.
Lead Software Quality Assurance Analyst April 1995-April 1997
SunGard Asset Management Systems Torrance, California
Planned, developed and executed manual test scripts for mainframe and client server applications for various phases from functional testing through certification.
Identified, reported and tracked all anomalies and system deficiencies. Verified software modifications prior to promotion to client production environments.
Developed and conducted formal client training programs and staff presentations.
Developed and modified customer’s user manual for newly developed systems.
Coordinated efforts between in-house development groups to develop common system databases for applications.
Provided remote and on-site application support to end users for multiple applications.
Developed and documented quality control policies and procedures for the quality assurance environment.
Educational Experience
UCLA Extension Los Angeles, California
Certificate Program for Systems Analysis
Pierce College Philadelphia, Pennsylvania
A.A. Business Administration
Temple University Philadelphia, Pennsylvania
Liberal Arts
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