Customer Service Project Manager
Resume:
Crystal D. Meador
**** ** ***** ** *****: 321-***-****
North Miami, FL 33167 Email: **********@*****.***
OBJECTIVE
To work with a company that will allow me to enhance my interpersonal and qualitative skills to be an asset and establish a long-term mutually beneficial relationship.
EDUCATION
Bachelors of Science: Women’s Studies August 6th 2011
Minor: Mass Communications
University of Florida, Gainesville, Florida
SKILLS
Applications: Microsoft Word, Excel, Outlook, PowerPoint, Windows 7, Windows Vista
PROFESSIONAL EXPERIENCE
ABC Fine Wine and Spirits: Lead Sales Associate Jan. 2011- Present
• Serves as cashier, provide customer service, conduct inventory control and organize merchandise for placement and storage.
The Independent Florida Alligator: Sales Representative Aug. 2010- Dec. 2010
• Processed sales of advertisements to businesses assigned in a specified territory
• Created advertisement layouts for current clientele and advertising proposals for perspective clients as well as maintained quality relationships for sustained business
• Maintained account books, clientele call logs, and made both cold and hot calls to advertisers
Coastal Solutions and Associate: Senior Project Manager Dec. 2008- May. 2010
• Served as the liaison between home owners and contractors by scheduling eligibility determination and contract signing meetings between the groups
• Organized Federal/State Hazard Mitigation Grant Program application development, review, submission, and closeout
• Developed relationships with contractors for future work with approved Hazard Mitigation Grant Program applicants
• Conducted direct marketing to homeowners based on Federal /State requirements
• Set up file system, spreadsheet, and tracking database for owners
• Completed Grant writing, processed and submitted grant applications, and handled eligibility determination
Mw Concepts and Marketing, LLC: Accounting Assistant Feb. 2007- Feb. 2009
• Managed invoices, receipts and maintained customer database of over 300 clients
• Assisted in the balancing of the company’s budget, monthly allocations, and closing out company register
• Supported advertising and marketing initiatives through various social media outlets
Campus Lodge: Summer Leasing Temp May. 2008- Aug. 2008
• Performed various secretarial duties such as answered phone calls, filed paperwork, faxed documents, and data entry
• Aided potential residents in leasing rental units, processed damage reports, and conducted weekly lease reports and monthly inspection reports
Traffic Shoe Store: Key Holder/Sales Associate Dec. 2005- Nov. 2010
• Opened the store, inspected the property, prepared the store for business, and prepared and secured the store upon closing
• Served as a productive sales associate, cashier, provided customer service, and conducted inventory control
• Accessed virtual database for updated information regarding merchandise price changes and pending product transfers to corporate office
• Communicated frequently and effectively with district manager in giving daily reports pertaining to store progress
Pinnacle Direct Funding Corporation: Customer Service Rep &Funding account assistant Jun. 2003- Apr. 2005
• Performed clerical tasks such as answering incoming phone calls, data entry, editing official office documents, and contacting attorneys to confirm mortgage closings.
• Drafted daily report reviews and analysis, maintained contact and long-term relationships with investors.
• Assisted in weekly training meetings, facilitated interoffice communications involving new changes or procedures and sending weekly updates to all employees, managers, and directors.
CAMPUS/ COMMUNITY INVOLVEMENT
Storks Nest Volunteer Apr. 2009-Aug. 2011
• Gained experience disseminating information and mobilizing community partnerships.
Mu Epsilon Chapter of Zeta Phi Beta Sorority, Incorporated Apr. 2009-Present
• Public Relations Liaison: Charged with the task of upholding sorority image through creative advertising and event planning.
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