Carolyn L. Lyons

*** ****** *****

Statesboro, GA 30461

912-***-****

912-***-****

lz1eze@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Profile • More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.

• Possess solid computer skills. Microsoft Excel, WordPerfect, Microsoft Word, Data Processing. Answered multi-line phones, recorded and relayed messages.

• Ability to train, motivates, and supervises customer service employees. Provide assistance as needed to consumers and management.

• A team player, acknowledged as “Total Quality Customer Service Professional.”

• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.

Synopsis of Achievements • Proactive planning led to notable increase in morale in all departments.

• Created customer satisfaction survey, drastically reducing potential problems.

Employment Kmart Corporation, Statesboro, GA 2008 - Present

Check-outs/Café Lead

• Professionalize my skills to check out consumers by preparing the consumers food as they place their order from the menu board.

• Utilize a clean work environment. Keep an accurate inventory of merchandise in order to stay within the budget.

• Quickly and effectively solve customer challenges.

• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.

Lewis Printing Company, Statesboro, GA

Coiler/machine operator 2004 – 2009

• Worked with machines to thread plastic coils into planning books for schools and universities.

• Utilize my professionalism to provide adequate merchandise in a timely manner.

• Helped trained new employees to grasp the concepts of being professionals.

Bulloch County BOE, Statesboro, GA 2004-2007

Bus Driver

• Utilized skills from the classroom management model and applied those skills to managing students on the bus.

• Thorough knowledge of city geography which aided in secure transfers.

• Safely transported students to and from school on time.

Ogeechee Technical College, Statesboro, GA 2003-2005

Receptionist

• Answered multi-line phones, recorded and relayed messages.

• Provide assistance as needed to consumers and management.

• Assist class instructors by preparing tests, send faxes, and or other duties that were assigned.

Golden Corral Restaurant, Statesboro, GA 2001-2003

Assistant Manager

• Applied my skills in scheduling, inventory, and purchase orders.

• Assisted in planning daily menus, managerial duties in daily operation.

• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.

• Maintaining managerial duties in accounts receivable, payroll, and customer service.

Education Everest College Online, Tempe, AZ 2009

Associate in Applied Science Business Administration

• Dean’s List, Perfect Attendance Award, Honor Graduate with 3.6 GPA

References Furnished Upon Request

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