Customer Service Quality Control
Resume:
Carolyn L. Lyons
Statesboro, GA 30461
**************@*******.***
CUSTOMER SERVICE PROFESSIONAL
Profile • More than 7 years’ successful experience in customer service and support with recognized strengths in account maintenance, problem-solving and trouble-shooting, sales staff support, and planning/implementing proactive procedures and systems to avoid problems in the first place.
• Possess solid computer skills. Microsoft Excel, WordPerfect, Microsoft Word, Data Processing. Answered multi-line phones, recorded and relayed messages.
• Ability to train, motivates, and supervises customer service employees. Provide assistance as needed to consumers and management.
• A team player, acknowledged as “Total Quality Customer Service Professional.”
• Develop plan, conduct audits and variance analyses, process payroll and payroll tax reports and filings, and maintain/update accurate inventories.
Synopsis of Achievements • Proactive planning led to notable increase in morale in all departments.
• Created customer satisfaction survey, drastically reducing potential problems.
Employment Kmart Corporation, Statesboro, GA 2008 - Present
Check-outs/Café Lead
• Professionalize my skills to check out consumers by preparing the consumers food as they place their order from the menu board.
• Utilize a clean work environment. Keep an accurate inventory of merchandise in order to stay within the budget.
• Quickly and effectively solve customer challenges.
• Maintain quality control/satisfaction records, constantly seeking new ways to improve customer service.
Lewis Printing Company, Statesboro, GA
Coiler/machine operator 2004 – 2009
• Worked with machines to thread plastic coils into planning books for schools and universities.
• Utilize my professionalism to provide adequate merchandise in a timely manner.
• Helped trained new employees to grasp the concepts of being professionals.
Bulloch County BOE, Statesboro, GA 2004-2007
Bus Driver
• Utilized skills from the classroom management model and applied those skills to managing students on the bus.
• Thorough knowledge of city geography which aided in secure transfers.
• Safely transported students to and from school on time.
Ogeechee Technical College, Statesboro, GA 2003-2005
Receptionist
• Answered multi-line phones, recorded and relayed messages.
• Provide assistance as needed to consumers and management.
• Assist class instructors by preparing tests, send faxes, and or other duties that were assigned.
Golden Corral Restaurant, Statesboro, GA 2001-2003
Assistant Manager
• Applied my skills in scheduling, inventory, and purchase orders.
• Assisted in planning daily menus, managerial duties in daily operation.
• Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
• Maintaining managerial duties in accounts receivable, payroll, and customer service.
Education Everest College Online, Tempe, AZ 2009
Associate in Applied Science Business Administration
• Dean’s List, Perfect Attendance Award, Honor Graduate with 3.6 GPA
References Furnished Upon Request
Contact this candidate