Customer Service Technician
Resume:
Ronald McDaniel
***** ***** *** **** *******, TX 77058 936-***-**** *******@*********.***
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PROFESSIONAL PROFILE
o Fifteen years of experience as a computer technician
o Excellent customer service skills
o Excellent time management, multi-tasking, and deductive reasoning skills
o Ability to meet deadlines and maintain attention to detail and accuracy
o Communicate clearly with clients, co-workers, and management
o Demonstrated ability to troubleshoot complex technical situations
o System Control Specialist replacing, renovating, & retrofitting building HVAC systems.
TECHNICAL SKILLS
o WAN: PPP, Frame Relay, HDLC, ISDN, & Security-CHAP, PAP
o LAN: Cabling, Design & Documentation, Electronic Signals,
Protocols, Subneting & Addressing, Routing, Router
Configuration, TCP/IP, Router CLI, los Images, OSI Reference
Model, LAN Design, Vlans, IGRP, ACL, Novell IPX, Network
Management Security
o Computer Maintenance: - Hardware & Software Implementation
LAN & WAN Design and Implementation
o AT Certifications: Software and Hardware
PROFESSIONAL EXPERIENCE
(1996 -2000) Computer Technician
Microtech Lufkin, TX
o Dealt with all aspects of selling and repairing computers
o Responsible for various facets of establishing and operating a small business
(2000-2007) Owner/Computer Technician Services
Advance Computer Technology Lufkin, TX
o Sales, Service, Repair, Upgrades
o Web design, Software Design, Network design
o Implementation, Contracts, and on site repair
(2007-2008) Field Technician
Qualxserv/TechNet Little Rock, AR
o Contractor servicing and repairing Dell computers
o Traveled to the customer servicing and repairing on-site
(2008-2011) Field Technician
Qualxserv/Worldwide Tech Services Houston, TX
o Travel on-site to repair computers in Southeast Texas and Houston area, but have traveled to Utah, Arizona, Colorado, and New Mexico on assignment
(2011-Present)
Automated Logic of Houston
o Responsible for start-up and troubleshooting automation control systems pertaining to air distribution equipment, air handlers, valves, variable speed equipment, exhaust systems, lighting, chill water, and boiler systems. Many projects include replacement, renovation, or retrofitting of building HVAC systems.
(2006-2007) Electrician (while running personal business)
Alexander Electric Lufkin, TX
o Read and analyzed blueprints
o Bending & installing conduit, pulling wire, roughing in & trimming electrical jobs both above and below ground
o Installing transformers and switch gear
o Panel scheduling and load analysis
o Testing AC & DC voltage, current, and resistance with Fluke meters
(2005-2006) Electrician (while running personal business)
Angelina Electric Lufkin, TX
o Read and analyzed blueprints
o Bending & installing conduit, pulling wire, roughing in & trimming electrical jobs both above and below ground
o Installing transformers and switch gear
o Panel scheduling and load analysis
o Testing AC & DC voltage, current, and resistance with Fluke meters
PROFESSIONAL CERTIFICATIONS
I have Dell Certified Systems Expert Certifications on all Portables and Desktops including the following:
o ESD Customer Handling Skills
o DSP Client on Site Troubleshooting w/Power Tester
o Trusted Advisor for Field Service
o DSP Televisions - 4200 Plasma TV
o DSP- Customer Experience V 2.5
I have Carrier Certificates of Completion as follows:
o Electrical Safety, Ladder Safety, Fall Protection, Hazard Watch Cardinal Rules, Personal Protective Equipment, and so on……
EDUCATION
(1984-1988) Lufkin High School Lufkin, TX
High School Diploma
1999 - 2002 Angelina College Lufkin, TX
Electronics Technology - Computer Networking Certified
REFERENCES Available Upon Request
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