Customer Service Medical Assistant
Resume:
Niquita Dowdell
**** ******** **. *********, ** 30238
***************@*****.***
OBJECTIVE: Proactive leader with professional customer service experience and a track record of consistent top performance. Seeking a career in a professional healthcare facility that will allow me to utilize my Medical Assistant and Health Care training.
SUMMARY OF QUALIFICATIONS
Administrative support
Strong Organizational skills
Medical Terminology/ A & P
Strong Clinical Support skills
Educated in Pharmacology
MS Word and Excel Proficient
Mastery in Medisoft
ICD-9 and CPT coding
Co-pay and balance collection
Charge and payment posting
Electronic claims processing
Claims Correction/ Rejection
Typing speed 65wpm
CLINICAL COMPETENCIES
Vital signs assessment and injections
Administering EKG
Patient Triage
Data Entry
Physical Therapy
Capillary glucose testing
Venipuncture and Routine Urinalysis
Preparing specimen for lab transport
Hematology Assessment
Healing Innovations, P.C.
Decatur, Ga
Front Desk
October 2011-present
Day-to-day performance of checking-in and checking-out patients
Verify Health Insurance
Scheduling appointments
Telephone Triage
Confirm appointments
Create Referrals
Generate invoices for payments
Collect copays, co-insurance, and deductibles
Call in prescriptions if needed
Retrieve and distribute Faxes
Create Work Excuses
Worked with EMDs
East Point Medical Center
East Point, GA
Externship
March 2011-April 2011
Day-to-day performance of preparing patients for physical therapy, give electrical stimulation
Recorded vital signs in progressive notes
Administered weekly B-12 injections, fasting blood sugar
Retrieve patient files and completed S.O.A.P. Notes
Philips Arena
Atlanta, GA
Retail Sales Associate
October 2010-May 2011
Day-to-day performance of greeting customers
Game day promotions
Customer service
Rearranging the stores for different games
The Shoe Dept.
Lithonia, GA
Sales Associate/Cashier
September 2007-October 2010
Sort shipment, restock merchandise, and retrieve mates of shoes for customers
Obtain merchandise from other store locations for customers
Posting weekly advertisements
Completing multiple cash transactions
Processed check and credit card purchases
Processed returns and exchanges
Education:
Sanford Brown College: 8/2010-4/2011
Atlanta, Ga. 30328
CPR Certified: 8/2010-8/2012
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