Customer Service Security

Germaine Box

*** ******** **** **

Stone Mountain, GA 30088

Cellular 678-***-****

Home 678-***-****

************@*****.***

Objective

An increasingly responsible Management position in Public Safety, where proven decision-making and training abilities will be used to improve organizational productivity.

Qualification Highlights

• Transforming inexperienced recruits into ready Public SafetyOfficers as F.T.O.(field training officer), Corporal and Sargeant/Supervisor, preparing recruits for career through familiarization with security administration and procedures.

• Supervised and monitored activities of up to 20 Public Safety Officers, providing direction and control necessary for smooth and consistent workflow and continued readiness to ensure safety and protection of more than 100 patients and staff daily.

• Applied experience with hospital procedure to ensure readiness of public safety staff.

• Supervised the activities of staff through weekly focused action-update meetings.

Professional Experience

Northside Hospital, Sandy Springs,Ga

Security Officer, 2009 - Present

• Patroled and responded to diverse calls, able to enter hostile situations and lower hostility level quickly

• Patroled premises, alerting authorities to suspicious persons, requesting identification, assisting customers, employees, and guests with various requests, and coordinating with police, paramedic, and fire agencies

• Dealt with a variety of situations: accidents, vandalism, trespassing, robbery, abuse, etc

• Participated in regular training on weapons and safety

• Informed supervisor of any important events or details that occurred on shift

• Carried out checkpoint security screening process and assessment requirements

Grady Health System, Atlanta,Ga

Public Safety Officer (Sargeant)

2003 - 2009

• Conducted unscheduled post-inspections and on-site officer training

• Ensured all officers followed company policies and procedures

• Trained and supervised security personnel.

• Advised senior management on improvements in security measures

• Accurately prepared and completed reports, records, logs and related documents

• Managed all critical incidents, natural and manmade

• Communicated with patients daily

• Communicated information clearly and accurately

• Committed to the assistance and support of others while maintaining a cheerful and helpful attitude

• Trained both new and existing personnel in company customer service protocol

• Trained in and maintained excellent interpersonal and communication skills that complement proven creative problem solving capabilities

• Successfully pacified hostile or antagonistic patients and negotiated a mutually agreeable solution by patiently providing alternatives to reconcile the customer's needs with the company's objectives

U.S. Securities, Atlanta,Ga

Security Guard, 2002 - 2003

• Maintained detailed records of security incidents and law enforcement actions

• Monitored all security equipment, ensuring full functionality

• Ensured that customers, guests, employees, and company property are maintained in a safe and secure environment

• Utilized video surveillance equipment to identify and track potential problems

• Utilized acquired training and skills to prioritize multiple complex security operations

Education

H.S. Diploma, 1996

Cairo High School, Cairo,Il

Associate, Electronics

Devry University, Decatur,Ga

Skills

• Certified Asp - Baton Instructor

• Firearms Certification

• Security & Emergency Response

• Staff Development

• Problem Solving

• Scheduling

• Employee Supervision

• Conducting Training Programs

Contact this candidate