Administrative Assistant Customer Service
Resume:
Annita L. Kyle
Springfield, VA 22150
**********@*****.***
OBJECTIVE: To obtain employment that will utilize my administrative and client relation skills in a manner that would best meet the needs of the organization and provide positive customer care to benefit the company.
SKILLS: Knowledgeable in Microsoft applications (Word, Excel, PowerPoint, Access, & Outlook. Lotus Notes)
Active Secret Clearance
EXPERIENCE:
Jan 2012 - Present CPS Professional Services, Inc. – Fairfax, Virginia
Administrative Assistant
Office of the Chief Management Officer (DCMO) Alexandria, VA
Responsible for processing personnel request of Government and Contractors verify security clearances process building badges, CAC badges, access codes for work spaces. Maintain database for all by purging files, updating data. As lead support to the Chief Officer Security review/edit outgoing correspondence scheduling meetings, conference rooms, maintain calendar. Prepare materials such as read a heads, presentation attend meetings for record keeping purposes.
May 2011 – Sept. 2011 Gap Solutions, Inc. Government Contractor – Reston, VA
Secretary III
Washington Headquarters Services (WHS) Pentagon Washington, DC
Assistant to the Deputy Director based on knowledge of the supervisor's views, independently gathered data in order to compose correspondence on own initiative about administrative matters and general office policies for supervisor’s approval. Anticipated and prepared materials needed by the supervisor for conferences, correspondence, appointments, meetings, telephone calls, etc., and informed supervisor on matters to be considered. Scheduled meetings and conference rooms, maintained calendar for Director created/updated presentations for meetings attended meetings for record keeping purposes.
Mar. 2011 – Apr. 2011 Gap Solutions, Inc. Government Contractor – Reston, VA
Correspondence Clerk
Department of Interior, U.S. Fish and Wildlife Service, Correspondence Control Unit (CCU)
Washington DC
Analyze, edit, and finalize letters for internal and external correspondence by following the correct process. Finalize signed Data Tracking System (DTS) packages stamp with appropriate title and date; scan, upload, and close out DTS records correctly route Document Control Numbers (DCN) to the appropriate office. Created DTS records, drop off and pick up correspondence, create FedEx labels for distribution to the regional offices.
Mar. 2010 – Mar. 2011 Gap Solutions, Inc. Government Contractor – Reston, VA
Secretary III
Department of the Navy – Crystal City, VA
Maintain security badges database at the satellite office as well as main security office for the Department of the Navy in Crystal City and the Washington Navy Yard. Verify Clearances via Joint Personnel Adjudication System (JPAS) of visitors, contractors. Process and issuance of building passes using Kastle and Lennel systems. Process courier cards for personnel which allow transportation of sensitive documents, process request for NATO (North Atlantic Treaty Organization). Create and maintain spreadsheets for record keeping purposes. All aspects of customer service answering multi-line switchboard.
Nov. 2008 - Aug 2009 Northern Virginia Urban League – Alexandria, VA 22314
Administrative Assistant
Duties include answering multi-line telephone system directing calls to appropriate staff member. Process incoming and outgoing mail, processing bank deposits. Maintain office supplies; maintain staff rosters, board rosters, telephone extensions list. Schedule conference rooms, office repairs, equipment maintenance/repairs. Prepare correspondence inter office as well as out going.
Jul 2005 - Oct 2008 Computer Temporaries, Inc. – Largo, MD 20774
Administrative Assistant/Secretary IV
As the liaison between Pentagon Renovations and Hensel Phelps Construction Company (largest contractor at the Pentagon) I was responsible for ensuring timely submission of all badge processing requested as well as verifying the authenticity of all supporting documentation. Maintained a database of granted and denied building passes. Responsible for classification of building passes. Processed requests for LAN Accounts and Email accounts for Pentagon Renovation employees within my division. Coordinator for six conference rooms for over two hundred and fifty employees, generate meeting makers for all attendees, on my own initiative created and complied a spreadsheet to tract and manage supplies to my division. Updated phone directory and organization chart. Updated PowerPoint presentation for the Directors Monthly Review. Draft routine correspondence.
Jul 2004 - Jul 2005 National Job Corps Alumni Association – Alexandria, VA 22304
Administrative Assistant/Receptionist
As the first point of contact for the association, the following outlines general job responsibilities: provide administrative support to the Project Director and the Deputy Project Director. Prepare monthly Director’s reports; meet and greet clients, visitors, and guests; manage multi-line switchboard; update telephone system; maintain staff directory; issue and maintain accountability of visitor’s parking and badges; process and distribute incoming and outgoing mail; Maintain employee hours and provide Excel reports regarding billable hours as directed. Order supplies and postage as needed. Additional responsibilities include data entry into iMIS, interaction with the NJCAA Board of Directors to include preparing/arranging travel, draft routine correspondence.
July 1998- Feb 2009 Porto Vecchio Condominium – Alexandria, VA 22314
Receptionist (p/t)
Function as the first point of contact for tenants and visitors, documenting arrivals and departures of guest, contractors, and service personnel. Serve as the liaison for the residents and the property management company. Process maintenance request orders and record completion status.
May 2003 - May 2004 Ardelle Associates and Strategic Staffing, Inc. – Alexandria, VA 22310
Temporary Agencies for General Services Administration – Receptionist
Front desk receptionist operating a multi-line switchboard directing telephone calls and visitors to appropriate staff member. Maintain schedule for several conference rooms and provide administrative support to project officers.
October 2002 - May 2003 Strategic Staffing, Inc. – Alexandria, VA 22314
Receptionist
National Credit Union Administration Front desk receptionist operating a multi-line switchboard for a high volume of incoming calls. Maintain an inter office information log and prepare a weekly report for agency personnel. Provide administrative support for all managers.
EDUCATION: Mount Vernon High School – Alexandria, VA 22306 – Graduated May 1985
Training on iMIS membership database, Kastle, Lenel and Joint Personnel Adjudication System (JPAS) (security) database and software Staff Action Control and Coordination Portal (SACCP)
REFERENCE: Available upon request
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