Customer Service Sales

Garry Navarre

**** ********* *** *****: 317-***-****

Indianapolis, Indiana 46256 ly2l07@r.postjobfree.com

Executive Profile

Accomplished Executive with demonstrated ability in driving both top line sales growth and profitability

through strong interpersonal development and focused strategic planning.

Skill Highlights

• Proven ability to plan, organize and manage a

a multi-million dollar retail business

• Strong track record of execution against strategic objectives

• Creative thinker

• Excellent leadership and communication

skills

• Multi-million dollar P&L management

• Strong customer service skills

• Development of Marketing strategies focused on customer acquisition and retention

• Strong community outreach and development

• Results driven

• Performance Management

• Team development, 80 commissioned Selling Associates, 33 Support Associates, 13 Managers, 4 Leadership Team

Core Accomplishments

Business Development:

• Consistently overachieved store's projected sales plans 8 years consecutively, increasing top lines sales by 59% during this period

• Developed annual local business marketing strategies focused on customer acquisition, retention

and cross-shopping generating the second highest results in the Midwest region, 8th highest in the country

• Consistent negotiations with corporate and vendor partners to achieve the correct store matrix and product mix based on sales analysis and fashion trends, impacting full price selling and overall store margins by 7 percentage points.

• Strong community outreach programs designed and implemented resulting in the growth and development of a new customer base, while securing customer loyalty with current customer. This also awarded us the ability to give back to the community supporting not-for-profit organizations having difficulty fund raising during the economic downturn. Over the last 4 years, we helped the St Vincent Foundation raise over $1.3M which focused on the care, treatment and research of women’s cancers within central Indiana.

Fiscal Management

• Strong expense management yielded top results in Store Operating Profit. Overachieved projected plans 8 years consecutively

• Accountable for multi-million dollar P&L management.

• Payroll budgets managed and adjusted to reflect business trend.

• Consistently strong Gross Margin results attributed to the achievement of full price sell through expectations.

Staff Development:

• Spearheaded the customer service standard initiative within the store which generated top scores within the company

• Implemented an ongoing Immersion Training Program focused on cross training of all Selling Associates. Success measured through the over achievement of the store's People Sales Goal and the Customer Frequency scores which increased 29% over the previous year.

• Advised Management Team on situational leadership skills daily to insure Associates were focused on achieving all expected results.

• Recognition Programs developed and celebrated weekly / monthly / quarterly to honor Associates for over delivering on customer service and expectations.

Professional Experience

Vice President, General Manger Saks Fifth Avenue

Indianapolis, Indiana 02/2003 – 04/2011

Successfully managed a multi-million dollar luxury retail business in the Indianapolis market.

Through focused efforts on developing and delivering a best in class service and selling culture , the

Indianapolis store consistently delivered strong top line sales growth and profitability.

Well defined strategic marketing plans were developed and executed annually, focused on customer

acquisition , customer frequency and increasing customer spend.

Strong expense management balanced out the success of the store making it a strong profit center.

Consistently recognized as an opportunity store within the company.

Merchandise Manager Neiman Marcus

Chicago, Illinois 09/2002 – 02/ 2003

Assisted the General Manager in all aspects of the daily business and operations of the store.

Working closely with the Management Team we analyzed risks and identified opportunities which focused on

increasing the store's profit potential. Consistent negotiations and communication with both corporate and

vendor partners provided the ability to exceed sell through projections and yield superior sales trends.

Training, development and inventory management were also utilized to maximize sales potential and were key

to the success of this position.

General Manager, Jacobson Stores Inc.

Indianapolis, Indiana 08/1994 – 09/2002

Managed and successfully operated the company's #1 sales volume Flagship store.

Developed the Management Team to successfully drive strong sales and analyze sales trends focused on

forecasting future sales volumes to maximize profits.

Performance Management efforts were directed on the development of a well defined , fully commissioned

sales team focused on Customer Relationship Management.

Unfortunately, the company shuttered it's business, September of 2002, after 160 years in operation.

Jacobson Stores Inc.

Assistant General Manager , Indianapolis , Indiana 07/1988 - 08/1994

Buyer Jackson, Michigan 05/1982 - 07/1988

Department Manager , Toledo, Ohio 02/1981 - 05/1982

Sales Associate , Toledo, Ohio 06/1980 - 02/1981

1980 University of Toledo – Toledo, Ohio

BBA Marketing Management

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