Manager Customer Service
Resume:
Jason L. Moncur
Gilbert, Az **295
***********@*****.***
OBJECTIVE: Seeking a challenging position in which I can utilize my ability in fields of management, human relations, leadership, and customer service.
Education: Bachelors degree in Business Management at Ottawa University in July 2000
Certification: Certified through the state as a Food Safety Manager, Licensed Real Estate Agent, Licensed Childcare Director, Certified fork lift operator and trainer.
Experience:
Fry’s Food & Drug
Feb. 2007-Current
Phx., Az.
Assistant Store Manager,: Responsible for the store activities while the General Store Manager is not present.
Monitoring the cash flow on the front end and correcting opportunities of shortages and thief.
Merchandised the store in away to generate more sales and increase the bottom line.
Coached other department Managers in the store on how to be more profitable in their departments and to adhear to Fry’s policies.
Training and Coaching associates on creating a better customer experience.
Named Associate of the year in 2007 at my respected store which consisted of 150 employees.
Was accepted into Fry’s management program after only being with Fry’s for a year. This program is only for employees who show great leadership abilities with the potential of being a Store Manager one day.
Reviewing monthly P&L states looking for areas of opportunity to help grow the business.
Performed monthly safety audits on the store.
Forecasted Labor and sales
Controlled “Shrink”, by monitoring the receiver, vendors, and back room conditions.
Audited billing statements in insure accuracy on billing.
Other Positions held at Fry’s: Front-End Manager, Receiver, and Dairy Clerk
The Quilted Bear
Nov. 2004-Feb. 2007
Mesa, Az.
Store Owner/Manager: Ran the daily operations of a Home Décor and Retail Store.
Responsible for receiving and pricing new items as they came in.
Delivered and assembled new furniture to the customers
Handled all customer complaints and issues with products
Forecasted and budget store sales
Managed all aspects of my employee’s. Did the hiring, training, discipline, and termination of employees.
Performed semi annual reviews with associated on their customer service and them being an effective employee.
Did all the advertising for the store.
Hand in Hand Child Care
March 1996- Feb. 2007
Mesa, Az
Owner: Shirley Kerby
Center Director: Managed a Childcare center that was licensed for 96 kids.
Responsible for keeping children’s records up to date and meeting state regulations.
Planned and coordinated summer field trips.
Maintained the building to stay with in state regulations for childcare.
Managed the schools food program with the state.
Gave monthly training session with staff in the areas of childcare.
Responsible for food safety audits from the state along with state inspections on the childcare facilities.
Motivated and coached staff on their specific job titles.
Gave tours of the school to prospective parents trying to sell them on the importants of them enrolling their child at my center.
Developed an employee handbook which would make the Childcare Center a better place to work at for my associates.
Future Goals:
To continually develop my abilities and skill set through professional experience and education.
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