Registered Nurse Customer Service

Shamara Davis

770-***-**** *********@*****.***

Objective: Seeking a position within the medical field which will allow me the opportunity to successfully engage with patients assuring them the ease that the practice they have selected is essential to their health conditions.

Skills

Insurance and Claims Medical Terminology Filing

Records Management Data Entry Specimen Collection

Venipuncture Electrocardiogram Vital Signs

C.P.R. Certified Patient Documentation Injections

Minor Surgeries Sterile Processing Infection Control

Problem Solving HIPAA/OSHA Knowledge Patient Care

Charting Excel Power Point

Professional Experience

Vascular Medicine Clinic

Decatur, GA

Medical Assistant Externship

2011 Successfully completed 160 hours of externship in which I maintained an environment of safety for patients, myself and others. Processed patient medical files for daily clinic use. I was also responsible for registering and scheduling appointments with referring physician offices, Rex Departments, case managers and patients by accurately entering all required demographic and clinical information into computer system and coordinating with relevant parties. Also, processed patient financial information (obtains current insurance verification and authorization information, codes visits) using computer system, balances daily receipts, responds to patient billing questions related to billing from patients. As required applied disinfection and sterilization procedures as needed. Back office responsibilities included patient care including preparing patients for exams and procedures, assisting with exams and procedures, transporting patients, assisting patients with ADLs , removing IVs, reinforcing patient education, and providing patient instructions as directed by physician or nurse.

Azalea in Homecare

Tucker, GA Certified Nursing Assistant

2009 to 2010

Responsible for assisting patients/clients with healthcare needs under the supervision of the onsite Registered Nurse (RN). Also, responsible for providing basic needs for patients of various ages, ethnicity or gender with long term and terminally ill. Daily contact with patients, made me responsible for providing vital information about the patients’ conditions to supervisors. Was also responsible for charting patient activities, bathing patients, as well as cleaning and changing beds.

Wellstar

Marietta, GA Receptionist

2006 to 2008

Responsible for answering telephone calls in a timely (within three rings) and professional manner demonstrating appropriate customer service. I was also responsible for directing incoming calls appropriately while maintaining confidentiality; taking messages and relaying them in a timely manner; and demonstrating appropriate customer services with both internal and external customers. Upon arrival of visitors, responsibilities included providing clear directions to their destination. Also provided clerical assistance to other departments as needed. Maintained clean, comfortable, inviting atmosphere of lobby reception area, promoting a positive image.

Home Healthcare

Atlanta, GA Certified Nursing Assistant

2005 to 2006

Responsibilities included caring for the residents with passion and dedication. This was accomplished by building meaningful relationships with clients and their families while providing assistance with activities of daily living, attend to the individual care needs and enjoy their personalities and preferences. I was also responsible for creating a quality of life and experience for my client. These involved grooming and personal hygiene, daily living activities, including light housekeeping, providing dining services, doing laundry and more. Most important responsibility was ensuring their safety.

Education

Laurus Technical institute Certified Medical Assistant March 2011

Decatur, GA

Afria Institute Certified Nursing Assistant July 2009

Decatur GA

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