Summary of Qualifications

Strong knowledge of the tourism industry with regards to large groups and excursions

Proficient in planning activities to ensure guests receive the full experience

Fluent in English and Arabic with basic knowledge of Japanese

Proven ability to communicate effectively with international travelers

Experience

Sprouts Farmer’s Market Solana Beach, California

Overall Customer Service for the Solana Beach location March 12, 2012-Present

Greet and assist customers with their shopping needs

Cashier and line management

Assist in loading and unloading freezers in the meat department

Work closely with Assistant Manager

Self-Employed New York, New York

Licensed Food Vendor March 2011-February 2012

Owner of my own food truck, I serve a variety of Middle Eastern cuisines in public areas

During peak hours

Prepare and serve customers ethnic food

Provide friendly service and a clean workspace

Occupy busy areas to serve large groups

Macys Herald Square New York, New York

Loss Prevention Officer October 2010 – February 2011

Worked as an Undercover Detective to screen customers and employees during business hours

while protecting the merchandise of Macys

Greeted guests while ensuring their safety and the security of the business

Visually managed the day to day store activities of customers

Handled difficult situations with respect and courtesy

Monitored employees to prevent security issues

J C Penny Manhattan Mall New York, New York

Security Officer October 2009 – June 2010

Monitored and authorized entrance and departure of employees, visitors and other persons

To guard against theft and maintain security of premises

Ensured high level security in difficult situations

Provided written reports concerning loss and prevention

Greeted customers in a courteous manner while maintaining their safety

Distributed promotional sales and event information to customers

Papaya Management Penn Station New York, New York

Night Manager August 2008 – October 2009

Oversaw food preparation, upheld standard practices of health and food services, monitored

actions of the staff for safety and created new menu items that were popular with

customers

Supervised preparation of food for the daytime shift

Ensured the employees provided a high level of customer service

Provided trainings for new employees on grilling and food preparation

Marketing and Promotion New York, New York

September 2008 – July 2009

Created and advertised new menu items

Provided inexpensive meals to increase business

Supported grilling and food preparation during fast paced hours

Rosa’s Pizzeria New York, NY

Pizza Chef June 2008 – August 2008

Prepared Italian style pizza for busy midtown business

Prepared dough and cooked marinara sauce

Assembled pizza to bake in brick oven

Took and processed customer orders at the cashier counter

Boro Park Food Mart Borough Park, Brooklyn

Cashier December 2007 – May 2008

Stationed at a check-out register to process purchases, refunds and returns, checked inventory,

worked closely with owner and delivered weekly bank deposits

Processed food items for purchase with scanning system

Kept shelves well stocked and provided inventory

Took cash deposits to bank for business account

Provided delivery of food items to customers and businesses

Morgan Limousine New York, New York

Dispatcher February 2007 – November 2007

Sent cars to customers and kept track of road-service calls, communicated with drivers on a

two-way radio helping to assist them in traffic jams and emergencies

Processed vehicle orders from businesses to transport their employees

Provided transportation for social events

Contacted the proper assistance for drivers involved in accidents

Cairo Express Travel Company Cairo, Egypt

Tour Guide January 2004 – January 2007

Escorted individuals or groups on cruises, sightseeing tours and places of historical

significance to the country of Egypt, monitored visitor’s activities in accordance with

tour regulations and safety practices

Greeted and escorted guests from the airport to their hotel

Provided itineraries that included trips to the Sahara and Bedouin deserts, villages,

pyramids and temples of Egypt

Organized and participated in cultural festivities including Galabea parties

Able to effectively communicate with Japanese tourists

Movimbic Swiss Hotel Cairo, Egypt

Banquet Server May 2003 – December 2004

Laid out linens and table place settings prior to meals, served food, refilled water

Pitchers and glasses for guests and tend to other miscellaneous needs

Worked with various high profile clientele in serving their meals

Prepared dinning tables with the proper condiments, linen and flatware

Took care of their every need to ensure client satisfaction

Cleared dishes of guests who have finished dinning and cleared table of

any remaining items after the meal

Coffee Shop Attendant Cairo, Egypt

July 2000 – April 2003

Seated and served guests as well as pilots who navigated planes for Egypt Air refilled coffee

cups and discarded unwanted containers

Served breakfast to hotel guests

Provided meals to pilots in a timely manner to coincide with their scheduled flights

Maintained café by arranging tables for comfortable seating

Set and cleared tables

Education Cairo, Egypt

Cairo University September 1994 – May 1999

B.A., Tourism and Hospitality

Minor in Business Management

Professional Affiliations 2000 – 2006

YMCA Luxor, Egypt – International Greeter and Tour Planner

Sameh Mousa

Tour Guide and Hospitality Specialist

646A Stevens Avenue Solana Beach, CA 92075

HYPERLINK "mailto:lxms8g@r.postjobfree.com" lxms8g@r.postjobfree.com 551-***-****

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