Customer Service Representative

Anita McClellan

Entry level -Analyst, Claims Approver, and Auditor

Charlotte, NC

***************@*****.*** -704-***-****

Enthusiastic and flexible customer-service focused support professional with excellent

organizational,detail oriented and communication skills. Experienced in Data Entry, Work well with others

and independently to consistently meet or exceed expectations. Takes initiative to get job done, strong

work ethics with excellent attendance record.

Work Experience

Telerecruiter-Customer Service

American Red Cross -Charlotte, NC

March 2011 to February 2012

Making outgoing calls, Dialing constantly-45 calls per day

Setting, Appointments for Donors

Looking for cities closest to Donor Regional area

Incoming calls consisted of setting, canceling and rescheduling appointments.

Answering donors questions about Blood drives, Health issues and past experience complaints.

Customer Service Representative-Customer Finance/Care Department

IQOR/Sprint -Charlotte, NC

2008 to 2011

Received incoming calls from customers about cellular phones, and billing issues

Educated customer's detailed billing charges and fees

Educated customers about different Price Plans and the features included

Suggested Plans that may help save money

Verify, and update home, e-mail addresses, and names

Credited, and waived charges when necessary

Informed Escalations about customer's dispute issues.

Basic troubleshooting

Outgoing calls/Call backs for dropped calls.

Restricted, and removed features

Set Payment arrangements

Informed customers of Time frame of restoration for Suspended service

Customer Service Representative

PCA/CPI International Inc -Charlotte, NC

2006 to 2008

• Assisted customers with placing online orders.

• Recommended corrective action to Studio Associates, Managers and Photographers to address

customer's complaints.

1

• Notified Department Supervisors of items listed on shipping order as available, but not located, in

attempt to expedite processing of portraits required for shipping.

• Investigated customer complaints about incorrect portrait orders service, and billing.

• Updated customer's information.

• Documented and notified Managers of Red-Flagged Customer's.

• Traced missing portrait orders.

File Clerk/ Mail Sorter

OCE' Business Services -Charlotte, NC

2004 to 2006

• Numerically filed Insurance Agent's mail, from their individual State files.

• Sorted, drop filed and to took mail for pick up.

• Verified change of addresses, phone numbers and closed companies by phone.

• Typed labels and kept data sheets updated.

Clerical Technician

The Hartford -Charlotte, NC

1997 to 2004

• Ensured all department files status were updated accurate, audited, proofed and purged

• Assumed additional company filing responsibilities with no loss of work quality of productivity.

• Successfully completed a special project for another department, organizing and relocating files for

consolidation. Special recognition from Supervisor for this achievement

• Applied data entry skills to create policy file database for ongoing transition from manual to an online

system

• Trained new and temporary employees .Conducted Records Department tours to educate other areas

of department.

• Team Leader recognized management for ongoing contributions of quality and productivity.

ADDITIONAL EXPERIENCE

T J Maxx Distribution Center

Burlington Coat Factory

Sears Surplus Outlet Store

Hamrick

• Merchandise Processor, ticketed merchandise for different stores in different states.

• Expertly assisted customers with offering suggestions, prices, department locations, and ensuring

customer satisfaction.

• Organized merchandise on floor, colorized, sized, straightened, created an inviting shopper friendly

environment.

• Designed special and seasonal merchandise displays, enticing customers to stop, shop and purchase.

Education

Certificate in Human Resources

CPCC -Charlotte, NC

June 1986 to Sept. 1986

Skills

I am a diverse individual. I have very good customer service, and organizational skills. I am also detail

-oriented.

Awards

Customer Service Quality Awards-I have received a few, Customer-Service Certificates/ Awards

January 2012

Th most recent Certificates/Award I received, was given every month, if you had a very good percentage

in Quality on the phones with Customers! My percentage ranged from 93%-95%.

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