Sales Management

Margaret L. Merrill

** ****** ****

Califon, New Jersey 07830

Home Telephone: 908-***-****

Cell Phone: 908-***-****

Email:**********@*******.***

SUMMARY of QUALIFICATIONS

• Comprehensive business experience, with a strong background in Project Management, Fund Development, Applications support, Training, User Guide Creation & User Acceptance Testing.

• Extensive knowledge of Fund Raising, Event Management, Database maintenance, Change Management, and Release Management.

• Extensive knowledge of fundraising application RAISER’S EDGE, which is used for database marketing and reporting.

RELAVANT SKILLS

Documentation & Writing Skills

• Excellent writing, editing, and presentation skills with a keen sense of audience

• Superior organizational skills and unremitting attention to detail

• Created Methods & Standards for Input to Raiser’s Edge for VNA Marketing & Development Staff

• Created Standard Operating Procedures for Expediting Tracking Activity Report for Toys R Us, Inc.

• Created Local Ordering System (LOS) User Guide and Training Documentation for use by new Analysts and Production Support at AT&T

• Created Telam System documentation for AT&T

New Building Campaign Pledges & Gift support

• Organized pledges, created files, arranged deposits and input all donors and pledges into Raiser’s Edge database.

• Created summary reports for VNA management

• Managed scheduled reminders of pledge payments

Coordination of daily Donation deposits and Issuance of Thank you letters to VNA constituents

Data Management

• Coded, tested, and maintained ad-hoc reports used by VNA Marketing & Development Staff.

• Designed, coded, loaded and maintained MS Access database, containing Manual Re-notifications in support of changes required by the Local Initiative.

• Maintained User ID database function, containing over 12,000 user ids.

• Responsible for data collection and analysis of Business Markets Sales Channel statistics and creation of ad-hoc reports for AT&T District & Sales Vice President Staff.

• Issued Executive Report, containing test results, survey summaries, and test analysis at AT&T.

Campaign & Application Support

• Coordinated the Annual Appeal, and the Taste of the Hills, which are two major fundraisers for the VNA

• Member of Human Factors Task Force.

• Established a User Support Help line for 3 online user applications, created training sessions, and trained Help line staff.

• Responsible for end user production problem resolution and development of procedures to automate the re-submission of production jobs by the field users.

• Represented Channel/Product/Sales at LOS Change Control Board & Trouble Ticket Process Meetings

Testing

• Conducted Operations Readiness Testing for AT&T Personal Rewards, AT&T Digital Broadband, and AT&T Interactive Group (Personal Rewards & Online Billing)

• Tracked test accounts through to fulfillment of services and Bill Verification at completion of test.

• Conducted user acceptance testing, ORT (Operations Readiness Testing), & SRT (System Readiness Testing) for various AT&T applications.

Technical Skills

• Microsoft Word, Excel, PowerPoint, Windows, Access, Outlook, Publisher, and Project

Personal Skills

• Regularly sets and achieves clear, measurable goals and deadlines

• Works effectively & efficiently collaboratively as well as independently

• Is Flexible in a dynamic environment

• Applies a variety of strategies to attain goals

PROFESSIONAL EXPERIENCE

2003 – Present Visiting Nurse Assoc of Somerset Hills FT Employee

Basking Ridge, NJ

2002 – 2003 Various temporary positions Contracted to ToysRUs

2000 – 2001 AT&T NLP Sales Channel Support Contracted to AT&T

Morristown, NJ

1999 – 2000 AT&T Initiative Testing Contracted to AT&T

Somerset, NJ

Prior to 1998 Full-time employee AT&T, various NJ locations

EDUCATION

Raritan Valley Community College, majoring in Computer Sciences

REFERENCES

References and letters of recommendation available upon request

Contact this candidate