Customer Service Sales

Connie S. Beatty

*** *********** ****

Knoxville, TN 37922

(c) 865-***-****

(h) 865-***-****

Email: *********@*****.***

OBJECTIVE

To obtain a position with an established organization that will enable me to make a positive contribution to the organization as well as the opportunity to learn and improve my skills.

SUMMARY

Thirty one years of professional experience on the Oak Ridge Reservation supporting the Stores and Computer Science Department and TSCA Incinerator Facility. Major responsibilities included customer service with orders, assisting computer programmers with production reports, tracking incoming waste shipments, maintaining waste container databases, and determining waste processing rates in accordance with the environmental permits. Strong knowledge and experience with sampling personnel and laboratories to coordinate waste sampling activities and establish analytical requirements for polychlorinated biphenyls (PCB),Resource Conservation and Recovery Act (RCRA) material, and mixed radioactive-hazardous wastes. Served as Material Balance Area Custodian for Nuclear Materials Control and Accountability Department. In addition, other employment as registration clerk, secretarial position, sales clerk and complying photos and data of daily reports for construction contractors.

EXPERIENCE

Oak Ridge Reservation

05/1979-04/30/2011

Operations Coordinator - Construction Engineer (05/1989-04/30/2011)

• Assemble analytical data and information necessary to review and accept hazardous waste for storage and treatment at the TSCA Incinerator. This task includes the review of waste codes and analytical methods as required under the Incineration and Waste Storage Environmental Permits. Failure to complete these steps results in violations of the permits.

• Update the daily operating logs and inventory tracking systems for waste streams received and incinerated as required by Facility Safety Authorization Basis including resolution of discrepancies between physical and electronic waste inventories.

• Interface with the Analytical Services Organization concerning required analyses and the results. Prepare burn sheet documents, which establish the sequence and waste streams that must be incinerated. Information in these documents include characterization data, maximum feed rates, the waste description, and operating temperatures.

• Perform per-treatment calculations so requirements are met under the National Emission Standards for Hazardous Air Pollutants and National Pollutant Discharge Elimination Standard Permits for every waste feed combination specified in the burn sheets and submit monthly reports of waste incinerated to the US Environmental Protection Agency. These activities maintain the incinerator in compliance with air emissions and waste discharges.

• Assist the Burn Plan Manager in communicating and scheduling activities with the waste generators, waste transportation, and state regulators.

• Provide information for the annual RCRA and PCB Reports and the environmental auditors for on-site inspections.

• Coordinate with on site and off site companies concerning sampling schedules, preparing sampling kits, and labeling and processing the samples for shipment. Review operating, inspection, and sample records for final RCRA closure of the TSCAI Incinerator.

• Responsible for completing Nuclear Material Transaction (NMC&A) forms for nuclear material shipments, receipts, transfers, and adjustments and implementing the NMC&A emergency response actions.

Computing Technician (06/1981-05/1989)

• Responsible for Production Control including submitting and monitoring jobs for production reports.

• Communicated extensively between systems staff, programmers, and service personnel

• Assisted system staff and programmers with implementing measures to reduce programming deficiencies.

• Documented and recorded restricted (secret) data.

• Used equipment such as IBM PC, VAX system, Interact, and other various computer communications systems.

-Stores Department Clerk (05/1979-06/1981)

• Data entered telephone orders and assisted customers with filing orders.

American Bowling Congress (ABC)

(2003)

• Cashier/Customer Service position checking in and collecting finances of bowlers as well as giving information as to their playing times and location.

University of Tennessee

(1976 - 1978)

• Typed publications and tests for Health and Safety Department. Had continuous communication with students and professors as well as maintained various secretarial duties.

Holston Conference of United Methodist Church

(1972-1973)

• Secretary

Proffitts Department Store

(1971-1972)

• Business Model

• Sales/Cashier

EDUCATION

University of Tennessee (1972-1976)

SPECIALIZED TRAINING

• Anti-Harassment Policy

• Chemistry for the Non-Chemist

• DOT General Awareness/Familiarization, Safety and Security

• Ethics/Standards of Conduct

• Fugitive Emissions Program

• Hazardous Energy Control Delta

• Hazardous Materials 24-Hr

• Hazardous Waste Management

• Hazardous/Toxic Waste Management

• Grassroots Approach to Industrial Statistics

• Material Control & Accountability Custodian Initial Training

• NCS Fundamentals

• Nuclear Material control and Accountability

• PCB (Polychlorinated biphenyls) Awareness

• Personal Protective Equipment

• Radiation Worker II Core Academics

• Radiation Worker Site Specific

• Radiation Worker II Prac Facts

• RCRA Fundamentals

• Sampling Procedure

• Sexual Harassment Prevention – Workers

• Standards of Conduct and Business Ethics

• Toxic Substances Control Act Incinerator Operations Plan, Oak Ridge, Tennessee

• TSCA Incinerator Environmental Compliance Annual Training

• TSCA Incinerator Facility Emergency Procedure Training

• TSCA Health & Safety Plan

• TSCA Safety Authorization Basis

• Unclassified Controlled Information Awareness Training

• Waste Certification

• Work Control Orientation

SOFTWARE/EQUIPMENT USED

Microsoft Office Suite, FoxPro, WINDOWS, and Internet Explorer.

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