Customer Service Front Desk
Resume:
Nineveh T. Pope
Oklahoma City, OK 73114
Telephone
Cell: 405-***-****
***********@*****.***
PROFILE
I have attained leadership and communication skills in fast-paced environments, work well under pressure, and able to manage a multitude of tasks effectively. Desire various duties and responsibilities to challenge my skills and build character.
EXPERIENCE
FRONT DESK AGENT, RIVERWIND CASINO AND HOTEL; NORMAN, OK APRIL 2007 –JAUNARY 2009
Responsibilities at this venerable hotel and casino included supervision of the front desk counter, greeting all guest that entered hotel, answering calls from guest inquiring about reservations and cancellations. Check in and checkout process.
DIETARY AIDE, VALLEY NUTRITION; MIDWEST CITY, OK AUGUST 2008-SEPTEMBER 2009
Gained valuable experience as dietary aide for patients which diets’ comprised of several foods. Responsibilities included reading and studying diet menus, preparing patients trays, and delivery of trays. Dish cleansing and overall cleaning of establishment.
FRONT DESK AGENT, HAMPTON INN; MIDWEST CITY, OK NOVEMBER 2009-NOVEMBER 2010
Responsibilities at this venerable hotel include supervision of front counter, customer services such as greeting and answering calls from guests, creating reservations for guest and check in and out process.
FRONT DESK AGENT, COMFORT INN; OKLAHOMA CITY, OK DECEMBER 2010-SEPTEMBER 2011
Responsibilities at this venerable hotel include supervision of front counter, customer services such as greeting and answering calls from guests, creating reservations for guest and check in and out process, handling some laundry duties, preparing breakfast duties, and cleaning.
TEST PROCTOR, PSI; OKLAHOMA CITY, OK JUNE 2011-OCTOBER 2011
Verifying the arrangement of testing rooms to specification, and are appropriate for administering exams. Greeting candidates and checking identification, ensuring only approved candidates are testing. Providing test instructions, timing exams, and passing out test materials. Regularly proctoring the exam room(s), to ensure there are no security violations, candidate misconduct, or exam materials missing. Respond to unexpected occurrences with professionalism, calm demeanor, and authority. Providing appropriate escalation of any issue or incident, and providing a written report of the test event at the end of the event.
EARLY DEVICE QUE SPECIALIST, SPRINT; OKLAHOMA CITY, OK SEPTEMBER 2011-MARCH 2012
Provide inbound telephone support for customers primarily in the first 45 days of purchasing new service or equipment. Providing information regarding customer billing questions with the objective of providing resolution to the customer's problems/questions in one call. Additionally identifying opportunities to upgrade service for data lines, upgrade texting plans, add lines or extend contracts on other devices, as well as provide basic and advanced troubleshooting. Use multiple screens and resources via computer to resolve their issues in a friendly and professional manner, documenting their issue and recommended solution.
EDUCATION
Carl Albert High School, Midwest City, OK Diploma, 2007
Rose State College, Midwest City, OK 05/2007-09/2008
Oklahoma City Community College, Oklahoma City, Ok STILL IN PROGRESS; Major: Journalism and Broadcasting
SKILLS
Extensive customer service experience and call center, oral and written communication skills, and Computer literate in MS Word and Excel.
REFERRALS
Dorcas Lomo- 405-***-****
Amirah Barnes- 405-***-****
Meleeka Mitchell- 405-***-****
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