Customer Service Sales

Kirsten K. Heinze

*** ******** ***** 419-***-****

Cincinnati, OH 45245 *************@*****.***

EDUCATION:

Franklin University, Columbus, OH Bachelor's Degree in Communication, Minor in Business

Anticipated start date: 8/2012

Owens Community College, Toledo, OH Associate of Arts – Communication Studies Transfer

Graduation date: 7/2012 GPA: 3.2 / 4.0 scale

Columbus State Community College, Columbus, OH Completed general courses

PROFESSIONAL QUALIFICATIONS:

● Experience using Word, Excel, PowerPoint, Photoshop, iMovie, and Banner

● Proficient with Internet, E-Mail, Digital Camera

● Excellent communicator and negotiator

● Enjoy meeting and working with people

● Ability to easily establish rapport and build relationship

EMPLOYMENT EXPERIENCE:

Owens Community College, Toledo, OH July 2011 - Present

Office Assistant – Student Employee, Office of Career Services

First line of contact for all guests visiting the office. Provide information in person as well as via e-mail and telephone. Verify visitor’s identity and track number and purpose for office visit. Perform wide-ranging office functions such as updating and managing appointments for all Career Services’ staff, assisting with the application process and background checks for new student employees using Banner and People Admin; managing and logging the Free Semester Requests; creating and updating marketing material as needed; running, sorting and distributing mail; and updating and assisting with job website and job boards. Assist with planning and preparing material for special events. Operate various types of office equipment.

Your Perfect Day, Perrysburg, OH Aug 2011- Present

Wedding Planner/Coordinator Assistant

Organize, coordinate and help couples deliver successful wedding events. Interview and hire vendors, select and order materials, negotiate rates, coordinate the sequence of events, follow-up with guests and vendors and produce full-scale events. Ensure that the wedding is within budget guidelines.

Clear Channel Communications, Toledo, OH May 2011- Aug 2011

Account Executive/Promotions/Event Planning

Created marketing solutions for clients looking to meet their key business challenges using radio, internet and event advertising. Prospected and called on new accounts. Developed and maintained client relationships through exceptional customer service. Conceptualized radio marketing strategies to address client challenges. Wrote and presented proposals. Coordinated advertisement copywriting and production. Prepared promotional plans, sales literature, time rates and sales contracts.

Kohls, Toledo, OH May 2009 – May 2011

Sales Associate

Greeted and offered assistance to customers as needed. Assisted in the execution of merchandizing and operational functions according to company standards within sales floor areas where assigned. Responded appropriately to POS backup calls and Service Desk calls and assisted at POS and Customer Service as needed.

VOLUNTEER EXPERIENCE:

Toledo Storm games, Toledo Mud Hens Baseball games, Lucas County Fair parking, Kohl's Cares For Kids.

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