Hard working, and a great team player

LOGAN SARA WERTKIN

**** ***** ***** **** **** Raton, Florida. 33496

954-***-**** ************@*****.***

CAREER OBJECTIVE: I am a resourceful leader, looking to achieve and exceed corporate objectives with a reputable company offering challenging responsibilities and advancement. Provide an opportunity to significantly contribute to the organization and company’s efficiency, growth, and profitability by utilizing my supervisory, marketing, sales production, project and office management, recruiting and training skills.

Some of my specific areas of professional achievement include:

• Customer Satisfaction Enhancement • Team Building & Leadership

• Complaint Handling & Resolution • Human Resources

• Marketing & Advertising • Market Research & Analysis

PROFESSIONAL EXPERIENCE & QUALIFICATIONS

2008 – Present Feinstein Dermatology & Cosmetic Surgery | Delray Beach, Florida

Marketing & Office Manager

• Overall operational responsibility for the routine business and clinical functions through administrative and clinical staff including front desk, medical records, nursing, and ancillary services.

• Ensure maximum utilization of resources and the efficient delivery of service of assigned practices.

• Develop and manage a wide range of marketing tools, including promotional materials direct-mail pieces, and Web site content. Seek out new advertising for the office and attend fashion shows, trade shows, health fairs, and other local events.

• Define and evaluate product marketing collateral, programs, and analyses. Tracked, projected, and reported both advertising and circulation-based marketing programs. Maintained communication with management to ensure marketing activities aligned with business goals.

• Monitor patient flow through the practice to ensure appropriate utilization of physician time and staff coverage. Monitor and review patient registration and data entry into the system for timeliness, accuracy, and thoroughness. Reviews and handles patient complaints

• Review charges, visit encounters, and cash receipts for variations and patterns. Conduct spot audits to ensure compliance with established policies and procedures of charges.

• Provide physician and staff training as required and conducts patient and staff surveys and questionnaires. Analyze average patient waiting time. Identify practice/business development opportunities to increase the practice market share.

• Interact on a biweekly basis with physician to ensure their practice business needs are met. Resolve any medical/administrative problems, and keeps lines of communication open between practice staff and administration. Insure high employee morale and a professional, effective, and efficient working atmosphere. Develops cost/benefit analyses of new patient care services and equipment to maximize patient revenues.

continued... LOGAN SARA WERTKIN Page 2 — Professional Experience and Qualifications

2007 - 2008 Fairmont Turnberry Isle Resort & Club | Aventura, Florida

Executive Assistant

• Maintained departmental databases, budgets, cash controls, and accounting and

purchasing records; coordinated billing to departments; maintained accounts receivable database system.

• Provide clerical/secretarial and administrative support for the Chief Engineer, including

dictation, typing, computer input and departmental records/logs.

• Communicate effectively with customers, co-workers, and supervisors; prepare

correspondence, memos, and reports as required.

• Maintain adequate inventory of all office supplies for all departments and initiates orders

as needed; write or prepare drafts of responses to customer and/or vendor inquires as

requested; set up and maintain an orderly filing system and records of business operations; compile and distribute monthly reports in a timely manner.

• Coordinate appointments, VIP amenities, associate room requests, messages, etc; process incoming and outgoing mail; handle special assignments/projects for hotel.

• Encourage recognition of employee' contribution by coordinating a department

recognition program.

2005 - 2007 Tides South Beach Hotel (Kor Hotel Group) | Miami Beach, Florida

Executive Assistant to General Manager / Assistant, Human Resources Department

• Extensive calendar/time management. Coordinated GM's calendar, appointments, email,

distributed GM's incoming/outgoing mail. Proofreading of outgoing correspondence for

executive approval and alerts writers to any conflict with the file or departure from policies; advised on problem resolution.

• Attended meetings and took minutes. Coordinated logistics for travel, company meeting executive meetings, and conference calls.

• Provided excellence service to all guests, and acted as liaison between the guest and/or

vendor and GM.

• Arranged for staff to represent the organization at conferences and meetings; established appointment priorities; rescheduled appointments or invitations.

• Handled details confidential business matters, and performed administrative functions and decisions based on detailed understanding of company policies.

• Processed job applications, screened and completed applicant flow logs.

• Followed up on employment references, set up interviews with HR director, then the appropriate department head, and finally the GM.

EDUCATION & CREDENTIALS

2003 Nova Southeastern University

Major: Psychology

Florida Licensed Esthetician

COMPUTER SKILLS: Microsoft Office: Word, PowerPoint, Excel, Outlook, E-Clinical Works, Internet, Delphi, MLX ,

Florida Notary, Delta Phi Epsilon- Community Service Chair

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