Customer Service Sales

RESUME

S.Aruna

ADDRESS :

Srikasturi Apartments

Flat no F1,2nd cross st,4th main Jawahar Nagar

Chennai-600082.

MOBILE: +988*******.

E-MAIL:

**************@*****.***

or

*****.********@*****.***

PERSONAL DETAILS:

Date of Birth : 23/09/1981

Sex : Female

Nationality : Indian

Languages

Known : English

Tamil,kannada,telugu

Career Objective:

To associate with an organization, which gives me an opportunity to improve my knowledge and be a part of the team that works towards growth of the organization as well as my personal growth.

Professional Skills:

● Dispensing drugs and counseling regarding drug related

information

● Banking process and Credit card processing

● Customer Service Skills

● Able to manage conflicts in the work place

● Excellent communication Skills.

Education:

● B.Pharmacy from Sri Ramachandra Medical College, Porur,

1999 batch, Secured 70%

• S.S.L.C. from T.I School, Batch 1997,

Secured 72%

• H.Sc., from T.I School, Batch 1999,

Secured 74%

Skill Sets:

Computer : MS Office(Word,Powerpoint and Excel)

Internet usage and Mail

Field of Interest:

• Pharmaceutical related

• Store and Inventory Management

Work experience:

Zydus Cadila

Period : 2003-2004

Department : Cadila Division(Diabetics and Hypertensive Division)

Designation : Business Officer.

Work Profile : Sales

Convergys India Services

Period : Nov2004 till Sep 2008 to till date

Department : Banking Process

Designation : Senior Customer Care Officer and Trainer

Nature of work:

● To assure the best customer care to US clients

● Handling Escalation calls from Clients

● To sell New offers.

● Attending customer complaints.

● Responsible for new Credit Card application .

● Quality Monitering

● Training New Hires and Mentoring.

TamilNadu AIDS Control Society: (TANSACS)

Period : Sep2009 till Date

Designation: Working as Pharmacist at Institute Of child Health and Hospital for Children

Nature Of Work:

●Handle Prescription and Dispense Antiretroviral Drugs

● Adherence and Drug adverse affects Counselling

● Maintaining Drug Stock and Drug related Registers

● Order Drugs as and when necessary.

● Handling OI Drugs.

TRAINING PROGRAME ATTENDED:

Trained on ARV related drugs conducted by NACO

PERSONAL PROFILE:

Husband Name : V.Senthil Kumar

Date of Birth : 23/09/1981

Sex : Female

Marital Status : Married

Permanent Address : Srivari Apartments Flat no F1

2nd cross street,4th main road

Jawahar Nagar,

Chennai - 600 082.

PERSONAL STRENGTHS: Self confidence ,Go getter, People Interaction Skills.

HOBBIES: Reading books ,listening to Music

Place: Chennai Signature

Date:

S.Aruna

Contact this candidate