Susan John

****-**** ****** ****

Mississauga, Ontario L5B2H5

Tel: 416-***-****/647-***-****

Email: lwedr6@r.postjobfree.com

Objective: A position in the Bio-Pharmaceutical Industry.

Relevant Experience and Skills

Extensive varied experience in Pharmaceutical Research and Business Development in the Pharmaceutical Industry

Pharmacology for Clinical Research Professional

Knowledge of Clinical Research Process and Medical Terminology.

Ability to perform regionalized travel an average of 65% depending on project needs

Strong customer service skills with excellent interpersonal and communication skills

Results oriented team player with excellent time management and organizational skills

Working knowledge of Internet, Windows, MSOffice and all associated applications

Quick learner and adaptable to new methods, systems and software

Ability to Monitor Clinical Trials to ensure Investigators is conducting the Research within requirements of the Clinical Protocol.

Understand Electronic Data Capture including basic Data Processing function

Knowledge of GCP& ICH Guidelines applicable to Conducting Clinical Research

Professional Experience

Pharmacy Technician Sept 2006 –till date

Chesswood Pharmacy -Toronto

Northview Pharmacy Toronto

Shoppers Drug Mart Toronto

Pharmasave, Main Drug Mart Mississauga

Received and filled prescription orders from customers

Established and maintained patient profiles

Packed, labeled and filled medications

Communicated with customers, physicians and suppliers

Monitored stock levels to ensure sufficient quantities for optimal operation

Issued purchase orders, received and checked supplied medications

Rotated stock and monitored expiry dates

Identified expired products for disposal, destruction, or return to manufacturer

Susan John 416-***-**** Email: lwedr6@r.postjobfree.com Page 2

Senior Executive – Business Development

Lake Chemicals Ltd., Bangalore, India 2003 - 2006

Established entry into the Latin American markets and developed a strong client base

Increased business in the European market by over 30% annually

Generated new business opportunities and followed up with potential leads

Continuously improved service quality, delivery schedules and customer satisfaction levels

Managed Export Operations like documentation, shipment management etc. at optimum and efficient levels

Forecasted and budgeted to generate new business

Executive - Exports

Bal Pharma Ltd., Bangalore, India 1999 – 2003

(A Micro Labs Group Company)

Developed and improved business with the assigned customers

Generated leads and followed up on potential leads to enable future business

Registered Files and Products in various countries

Managed Regulatory affairs and handled documentation for exports

Market Development Executive

M/s Solus Pharmaceuticals Ltd. 1997 – 1998

(A Ranbaxy Group Company)

Successfully achieved sales targets by promoting Solus range of CNS,

CVS, GI and Antibiotic products.

Provided product information to Health Care Professionals

Developed action plan based on product and market trends.

Planned and Executed business strategies for appropriate product positioning

Education

Diploma in Clinical Research Associate Program 2008 -2009

Kriger Research Group International,

Toronto

Canadian Pharmacy Skills-International Pharmacy Graduate Program 2010-2011

University of Toronto

Pharma MBA

Mumbai, India.

Bachelor of Pharmacy (B.Pharm)

Bangalore, India.

Professional Development

Industrial Training Programme at Glaxo SmithKline Beechum, Bangalore.

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