Customer Service Manager

Kevin Schaub

**** **** ****** 407-***-****.

Saint Cloud, Florida 34772 lwb22j@r.postjobfree.com

Objective

Management position which insist on a self motivated, goal oriented, strong leadership with a commitment to excellence.

Qualification

Professional manager with 26 years of a diverse expertise in transportation industry. Strong logistic,, Distribution, and warehousing knowledge .With solid leadership skills with demonstrated initiative of success. .

• Expertise in Territory management , warehouse management ,account management ,strategic planning, new business start up, business plan execution, forecasting problem solving, labor cost control, Quality control , budgeting/finance, customer service, and staff training,

• Highly skilled in P & L management, inventory control, market analysis, Pharmaceutical distribution, Office product distribution, 3PL, LTL, I/C negation, contract negotiation, vendor relations, freight consolidation and targeted at creating a profitable effective operational staff.

• Proven track record of increasing revenues, streamlining budget and creating a team environment to increase productivity and profitable.

• Diverse background in multiple logistic soft ware programs and accounting programs.

Professional Experience:

Self Employed Logistic Consultant

12/08 to Current

• Coordinate Logistical contracts

• Fleet Replacement

• Broker logistical movements

• Establish SOPs , Safety Procedures

• Domestic and Int’l HHSG Movements

• Contract Pilot

KMS Holdings Inc.

Contract Director of Operation 09/07 to 12/08

• Statewide Facility Startup

• Courier , On Demand, Distribution , Warehousing , Int’l Customs Brokerage, 3PL, LTL, FTL

• Sales Domestic and Int’l

• Gross Monthly Revenue 225K

• 3PL Logistical Company warehousing and distribution.

• 130 thousand dry inbound packages daily and 65 thousand refrigerated / frozen package Distribution facilities.

Velocity Express Inc.

Central Florida, Area Manager, 10/06 to 9/07

.

• Managed a muti million dollar annual budget composed of three territories

• Achieved driver pay budget of 53.5% area combined with a fleet of 375 Independent contractors.

• Established the highest LOS in the network.

• Reorganized and managed 3 territories which resulted in $40K monthly reduction plan in operating costs, while generating a 38% increase in profitability.

• Directed all P&L, budgeting, operations, compliance and administrative functions. Ensured timely execution of financial reporting, operating forecasts, and new project evaluation.

CD&L Inc., Orlando Florida

, General Manager, 09/01 to 10/06

• Managed State hub operations, area distribution, warehousing, state line haul operations and one substation.

• Managed an annual budget of 14.7 million

• Maintained a LOS of 99.8 % and staffing budget of 5.5%.

• Secured several off premise City and state courier contracts with profits greater than 41%.

• I/C contract negotiation / Route structuring.

• Lead the region in LOS for distribution and lowest cargo claim numbers by region.

• Supply Chain management for various vendors

• Increase quality control effectiveness

• Developed operations policies, action plans, and staffing budgets to achieve established goals.

• Provided distribution for two large vendors providing closed loop scanning

Contract Pilot, Ft Meyers Florida,

10/96 to 09/01

• Paxson Aviation – B727 100 – FO / FEX

• Continental Aviation – B727 100 – FO

• Raise Back Inc. B727 200 – Test pilot

INTRALOG Inc. Anchorage Alaksa

, Director of Operations , 10/97 to 09/01

• Directed daily operations for 1.5 Million dollar annual multifaceted transportation company.

• 80 full/part time employees

• P&L management, operations management, fleet management, OSHA / Safety training, Hazmat

• HHGS transport domestic and international

• Government contract biding and implementation.

• 25 thousand daily package onsite perishable warehousing and distribution.

Orient Express Inc., Chang Mia Thailand

Pilot, 1/93 to 10/96

• 121 ITERNATIONAL Air Carrier

• F/O – B727 100 & 200 , L1011

• FEX – B727 & L1011

• Check Airman B727 FEX

Ace Delivery & Moving Inc., Anchorage Alaska,

Owner, 6/ 82 to 01/ 93

• Small ¾ million dollar diversified transportation company.

• Franchised Purolator Courier Service for the State of Alaska

• Courier service and on demand for GSA

• Air freight forwarding for several accounts

• Provided distribution for 3PL accounts.

• Managed all budgeting, forecasting and cost analysis functions.

• Sales Development. financial aspects, planning

Education

BS – Business Management - UCLA – Los Angeles, CA

AA – Accounting – Goldenwest CC – Huntington Bch, CA

AS – Aviation Technology - Martin Aviation – Costa Mesa, CA

ATP / FEX / CFI /CFII / MEI

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