Customer Service Representative
Resume:
Work Experience
Gibson Machinery (**/**** – Present)
Oakwood Village, Ohio 440-***-****)
Supervisor: Peggy Arthur
Position: Accounts Receivable/Accounts Payable
Job Description:
• Does all collection calling more than 70% of my duties
• Deals with multiple customers daily on the phone
• Mails out invoices daily and monthly statements
• Process all payments
• Daily, weekly, monthly reports
• Works on various computer programs, answers phones, and general office
• Enters all invoice into the system for AP and does the check runs
Proforma (01/2011- 12/2011) – Temporary Position
Independence, Ohio 216-***-****)
Supervisor: Sarah Romain
Position: Accounts Receivable Specialist
Job Description:
• Responsible for 150 owners and over 2,000 bills a month
• Deals with multiple customers daily on the phone
• Tracks all correspondence with customers relays all the information to the owners
• Daily, weekly, monthly reports
• Works on various computer programs, answers phones, and general office
Cleveland City Forge (12/1999 - 11/2010)
Wellington, Ohio 440-***-****
Supervisor: Ken Wrona
Position: Assistant to Controller
Job Description:
• Handled all accounts payable and receivables
• Answered and assisted with telephone calls from customers and vendors.
• Responsible for basic office management function and associated duties.
Ely Enterprises (4/1997 - 12/1999)
Cleveland, Ohio 216-***-****
Position: Secretary
Job Description:
• Managed office and handled various office-support duties
• Responsible for the creation and maintenance of D-Base 4 files
• Handled the design of slide presentations
• Various communication responsibilities (transcription and typing of company correspondences)
• Provided customer service to accounts
• Responsible for answering and routing of calls on an 8-line phone system.
National City Bank (01/1996 – 04/1997)
Cleveland, Ohio
Position: Customer Service Representative
Job Description:
• Set-up new pension accounts
• Responsible for the migration of paper system to Lotus computer system
• Provided customer service to companies, individuals, and state agencies.
• Preparation and mailing of 1099 forms.
Foseco, Inc. (07/1983 – 01/1996)
Brookpark, OH
Position(s): Marketing Director Secretary
Tax & Accounting Secretary (promoted)
Job Description:
• Interviewed, hired, and managed clerical staff
• Performed QA checks on staff activities
• Acted as a customer service representative
• Coordination of sales meetings & conferences
• Responsible for the preparation of OSHA forms.
• Gained valuable experience from time spent working within the marketing, sales, product development and tax and accounting Departments.
Education and Certifications
West Technical High School - 1975
Baldwin Wallace College – Certificate of Completion – Lotus 123
Certificate of completion in Harvard Graphics – 1991
References:
Sherri Havlik
2309 Brookhaven Lane
Hinckley, OH 44273
Paul Hospodar
18792 Windward Way
Strongsville, OH 44136
Karen Merold
8106 Newport Avenue
Parma, OH 44129
Contact this candidate