Customer Service Representative

SHANICE NICOLE NELSON

**** ***** ****** ***. ***

Montgomery, Alabama 36104

Home: 334-***-**** Cell: 334-***-****

________________________________________________________________________ OBJECTIVE__________________________________________________________

To use my skills and knowledge to obtain a successful, challenging career.

WORK EXPERIENCE_____________________________________________________

Hungry Howies, Montgomery, Alabama 08/2004 - 06/2008

General Manager

prepared employees schedules

controlled inventory

prepared payroll

assisted with customer complaints

OBELISK HEALTHCARE, Montgomery, Alabama 08/2008 – 11/2008

Internship

assisted physician with patient preparation

schedule patient appointments

filed insurance claims

assisted with patient vitals signs

performed EKG’s

X-Rays

Hewlett-Packard Company, Montgomery, Alabama 07/2008-Present

Customer Service Representative

used telephone etiquettes to assist potential clients with federal student loans consolidation questions

entered data using PowerPoint, Excel and Outlook

.

EDUCATION____________________________________________________________

Centennial Hill, Montgomery, Alabama 2006

General Education Diploma

Fortis College, Montgomery Alabama 2008-2009

A.O.S. Medical Assistant, GPA: 3.4

Troy University, Montgomery, Alabama 2010- Present

B.S. Business Management expected graduation: May 2014

REFERENCE____________________________________________________________

available upon request

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