Software Maintenance
Resume:
William Maurice Hultz
*** ******** ** *** *****, CA 92114 619-***-**** **********@*****.***
National University graduate offering a strong academic background in Cyber Security and Information.
Consistently recognized for technical troubleshooting skills used to rapidly and cost-effectively resolve challenging technical issues.
Quickly learn and master new technology; equally successful in both team and self-directed settings; and proficient in a range of computer systems, languages, tools and testing methodologies.
Education
NATIONAL UNIVERSITY – San Diego, CA, Master’s Degree in Cyber Security Information Assurance. Feb 2012
NATIONAL UNIVERSITY – San Diego, CA, B.S. in Criminal Justice. 2010
Computer Technician (2005 to Present):
• Performs installation, preparation and commissioning/decommissioning of desktop and laptop computer systems, printers, cell phones, business applications and assorted end-user devices.
• Performs troubleshooting, repair, upgrade and maintenance of desktop and laptop computer systems, printers, cell phones, business applications and assorted end-user devices.
• Provides high-quality, end-user support for help desk and service requests.
• Performs desktop computer hardware and software upgrades and enhancements.
• Performs routine commissioning and decommissioning of Windows-based, Active Directory end-user accounts and associated access to network systems and resources.
• Provides assistance to system engineers for system and network problems, service interruptions and disaster recovery procedures.
• Collects and maintain accurate inventories of all end-user hardware and software.
• Works with the team of Customer Support Specialists to complete help desk tickets, IT projects, hardware/software inventories and maintenance and upgrade tasks.
• Performs other tasks as assigned.
Special Education Tech -San Diego Unified School District- (2005-11/2011)
• Assist in educational and occupational programs in a special Education classroom or community setting.
• Supervise pupils on or off school grounds; may supervise pupils on buses as they are being transported to and from school.
• Supervise recreational activities and direct or supervise pupils during such events.
• Assist the classroom teacher with the daily activities.
Material Handler- Creative touch Interiors- (2004-2005)
• Operate forklifts.
• Verify items received against invoices, shipping documents, packing slips or purchase orders.
• Assist and participates in warehouse security and maintenance procedures and practices.
• Shelves, rotates or places incoming stock in proper storage areas.
Police Officer- City of Coronado- (2003-2003)
• Patrols the City by car or foot.
• Conducts initial and follow-up investigations.
• Enforces, controls and directs traffic when appropriate.
• Answers complaints on such problems as civil disturbances, obnoxious animals, health code and local ordinance.
• Takes crime prevention measures and assists in controlling problems of juvenile delinquency.
• Operates a police unit, two-way radio, recorders, firearms and equipment common to law enforcement.
IT Experience
• Computer / Networking Experience (15 years)
• Experience with Macintosh computers and 10 years with Windows systems
• Working Knowledge of Windows XP, Vista and Windows 7. Office 2003, 2007 and 2010 (Word, Excel, Access, PowerPoint and Outlook).
• Ability to Monitor and maintain the LAN, WLAN and dial-up data connections to various resource.
• Ability to troubleshoot and isolate problems on computers and printers and determine if problem is related to hardware, software, or connection
• Working knowledge of Linux and Unix Systems
• Create and maintain inventory of computer hardware and software.
• Perform troubleshooting of computer software and hardware.
• Experience with Virtualization Machines such as VMware, and Virtual Box
• Experience with troubleshooting Android, Blackberry, and IPhone operating systems
• Experience with Metasploit Pro, Nessus, Nmap, Armitage, SNORT, Snoorby, Wireshark
• Experience with vulnerability assessments and penetration testing
• Experience with NIST Publications
References
Juan Reyes
*************@*****.***
Gloria Pena
*********@*****.***
Chris Simpson
*********@***.***
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