Customer and Tech support

S K I L L S

• Adobe PageMaker • EDI (Electronic Data Interchange)

• Adobe Indesign • Dot Matrix Printers

• Adobe Illustrator • Detail Oriented

• Adobe Acorbat 5.0 • Trainer Soft and LMS

• Adobe Acrobat Professional • Basic Vista Professional

• Windows XP • MS Word 2007

• Microsoft Office 2003 • MS Excel

• Access • ERP system

• Portal software • Novell Email Program

• Outlook and Outlook Express • Filing

• Sonexis (Web Conferencing) • Self Motivated

• Team Player • Communication Skills

O B J E C T I V E

Use my skills to add value to a growing and stable company who is a roll model in their industry.

W O R K H I S T O R Y

Market America

Independent Distributor 2008 to 2008

Responsibilities consist of showing people the products and showing them how to start their own business. Provide continuing support and manage other distributors in my business organization.

TWO MEN AND A TRUCK Intl.

Forms Specialist/ Software Support Specialist 2001 to 2007

Responsibilities consisted of providing software support to over 100 franchises and their employees from January 2007 to February 2008. Responsibilities before that consisted of customizing, ordering and managing over 150 company created customer and inter office forms for over 100 franchises. Created and updated the forms in an electronic format to be accessed by the franchisees or their staff on the company portal. Created and maintained a monitoring process for ordering and requesting changes to the company forms. Created, maintained online training classes to be used by the franchises for continuous education of their staff. Coordinated, managed, and updated operation manuals and posted them online on the company portal to be accessed and utilized by the franchisees.

Davco Manufacturing

Customer Service/Edi Coordinator 1998-2000

Responsibilities consisted of processing phone, EDI (electronic data interchange), and other types of customer orders. Assisting customers with technical support and training of how our product worked. Processed incoming and outgoing EDI, entering customer returns and concerns for continuous improvement of the product. Assisted in the beginning stages with creating, implementing and integrating a new ERP system with their existing EDI system.

Temp Exchange

Temporary Employee 1998-1997

Responsibilities consisted of performing data entry and processing customs papers for General Motor shipments going through customs and contacting GM part suppliers for for further breakdown of their parts to pass through customs.

Value City Department Store

Markdowns/Cashier 1996-1994

Responsibilities consisted of maintaining portable computers, trouble shooting of computer problems with assistance from tech support, inventorying, processing computer generated markdowns of store inventory, cashiering, stocking, receiving, prepping product for store floor and assisting with returned inventory.

Meijers Grocery

Systems Monitor 1994-1994

Responsibilities consisted of scanning items for computer error, distributing internal mail,

monitoring computer systems, maintaining all store computers and troubleshooting computer problems with assistance of techsupport.

Interim Personnel

Temporary Employee 1994-1993

Assigned to various temporary jobs and responsibilities consisted of processing titles, vehicle paperwork and closing sales of purchased vehicles for an Auto Auction business.

When working for a shipping company responsibilities consisted of data entry of shipments, filing and tracking shipments. When working for an auto parts supplier responsibilities consisted of working on the assembly line as a quality assurance inspector at the same time as boxing up the product.

April Fools Gift Shop

Co-Owner and Manager 1988

Co-owned and operated a gift shop in the luxury hotel of Radisson Suites in Arlington, Texas.

E D U C A T I O N

High School Diploma, Coloma High School, 1981

Computer Programming/Analyst, Lansing Community College, Still Attending

I N T E R E S T S & A C T I V I T I E S

My interests are auctions, white water rafting, camping, hunting, spending time with family and a volunteer for the American Cancer Society and I support for the Crohns and Colitis foundation.

C E R T I F I C A T E S

Microsoft, Basic customers service skills, Harbinger EDI software training provided upon request.

L E T T E R S O F R E C O M M E N D A T I O N

Letter of recommendation from TWO MEN AND A TRUCK provided upon request.

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