Sales, Human Resources Manager, Customer service and management

Daniel Johnson

**** ****** **, *****, ** ***** Home: 580-***-**** Cell: 580-***-**** *******@*****.***

Executive Summary

• Mid-level manager with five years Experienced Blackjack supervisor with strong Client focused professional with strong leadership and relationship-building skills.

• Years of managerial experience. Strong strategic-planning and people-management skills.

• Flexible, creative multi-tasking under high stress situations.

• Skilled and Motivated talented Manager.

Core Qualifications

• Client account management • Consistently meet goals

• Inventory control • Cross-functional team management

• Background in sales and management • Staff development

• Staff training/development • Hard worker and Interpersonal Skills

Professional Experience

Blackjack Supervisor

February 2005 to February 2012

Winstar Casino – Thacker Ville, Oklahoma

• Created new revenue streams through talking to groups to have their company meetings at the casino

• Directed strategic initiatives to achieve Lower levels of employee mistakes

• Exceeded company objectives with customer relations and return customers

• Managed team of four to ten professionals

• Trained, coached and mentored staff to ensure smooth adoption of new program.

• Served as mentor to junior team members by direct supervision and explanation of job duties

• Worked directly with Human resources, Blackjack table games manager to achieve positive customer relations and employee relations

.

Valve Assembly

Jan 2005 to February 2005

Mercer Valve – Oklahoma City, Oklahoma

• Exceeded company objectives with productions of Valves

• Reduced time on valve productions

• Cross trained on valve productions and assembly for shipment

• Trained on valve safety check and problem solving

Commercial salesman

July 2003 to Nov 2004

ADT security company – Oklahoma City, Oklahoma

• Created new revenue streams through customer sales for businesses

• Exceeded company objectives with increased sales

• Partnered successfully with Installation and customers to produce increased sales and increase in customer base.

• Managed my clients paperwork and any complaints or alerts to help protect their property

Sales

July 2002 July 2003

AFLAC – Oklahoma City, Oklahoma

• Created new revenue streams through sales to business that provided our policies to their employees

• Defined strategy and business plan for customer base in Oklahoma city and surrounding areas.

• Partnered successfully with claims department and customers claims to produce customer satisfaction with money disbursement.

• Managed all my client’s needs and fulfilled them

Northwest lawn

May 2001 to July 2002

Lawn Maintenance – Oklahoma City, Oklahoma

• Created new revenue streams through bringing in new clients

• Trained ten new members of the staff

• Managed team of five professionals

• Reduced and controlled expenses by monitoring and motivating my employees

• The companies goals were to provide customers with the best lawn care and landscape

• I am motivated and finished my jobs early and then assisted other crews

• I supervised the maintenance of all major business clients properties

Education

Southeast Whitfield High 1996

Dalton, Georgia, United States

College Prep

Diploma

• High school diploma

• Southeast High football team and wrestling team

• MVP on football team

• Best defense back

• Best offensive back

• HS Diploma

• Football scholarship

• Wrestling captain

• Concentration in continuing education

University of Oklahoma 1996-1997

Norman, Oklahoma, 73072

Psychology and human resources

no degree

• Coursework includes: Speech and Communication, Sociology and Psychology

• Courses in database management

• Courses in English

• Courses in History

• Courses in Philosophy

University of Maryland University 2005- Continuing

Adelphi, Maryland, United States

Psychology and human resources

Still attending

• Coursework includes: Speech and Communication, Sociology and Psychology, Deans List, Fall 2007 - Spring 2009

• Professional Training: Freshman composition, college algebra, Critical reasoning, Intro to computer based systems, Information systems in organizations, Human Resources Management problem analysis, Employment Law, Info Literacy research methods, Intro to criminal justice, Business writing, In

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