Customer Service Human Resources

JEFFERY MACKEY COBB

**** *** **** **********, ** 75159 214-***-**** **********@*****.***

SUMMARY OF QUALIFICATION

Strong customer service skills, highly motivated, attention to detail, ability to multitask in a fast-paced environment, well-organized, work well both independently and as part of a team. Able to prioritize and re-prioritize as new assignment occur. Well developed track record as a hard working individual with verification of dependability and punctuality and to quickly absorb and utilize new concepts. MS Office (Word, Excel, Outlook).

PROFESSIONAL EXPERIENCE

PILGRIM’S PRIDE CORPORATION DALLAS, TX

Pilgrim’s Pride Corporation is one of the largest chicken companies in the United States and Mexico.

HR Generalist/QA Supervisor, 2007 to 2010

• Maintains and distributes, as appropriate, current employee information, policy and procedure manuals, and other communications.

• Responds to fairly complex questions on human resources policies and procedures and works with supervisor to resolve any potential issues and grievances, etc.

• Conducts new hire orientations, hourly & SNE training programs

• Administers and facilitates Peer Review Process for all hourly partners

• Administers hourly new hire on-boarding program as well as provides orientation to all SE and SNE new hires.

• Assists with the verification of expired employment authorization

• Provides support to HR Supervisor during investigations and other employee relation inquiries

• Functions as a lead to and trains lower-level personnel.

GREYHOUND COMPANY, DALLAS, TX

The largest North American intercity bus company.

HR Generalist, 2006 -2007

• Determine position salary ranges and prepares employee salary recommendations

• Determines exemption status under the Fair Labor Standards Act (FLSA)

• Maintain job table with HR System:

• Maintain job description files

• Manage applicant background check process by reviewing applicant background check reports

• Update and maintain Greyhound data on Salary.com

UNITED STATES NAVY, NORFOLK, VA

Second Class Petty Officer E5 -2001-2006 – Honorable Discharge

The United States Navy (USN) is the sea branch of the United States armed forces

Navy Recruiter, 2004-2006

• Go through screening and interviewing process with prospective candidates.

• Answer questions related to Navy occupations, education, advancement, boot camp, physical fitness, training, and retirement.

• Helps civilians in determining what career paths and benefits the Navy offers

• Scheduling the ASVAB test, and providing test results.

• Schedule medical exams and transportation for candidates

• Request background checks and school transcripts of the candidates.

• Schedule boot camp for the candidates.

• Schedules the oath of office and obtains signatures for final processing.

Machinist’s Mates, 2001 -2004

• Maintain steam turbines and reduction gears used for ship propulsion and auxiliary machinery such as turbo generators, pumps and oil purifiers.

• Maintain auxiliary machinery outside of main machinery spaces, such as electro hydraulic steering engines and elevators, refrigeration plants, air conditioning systems and desalinization plants.

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GREYHOUND COMPANY, DALLAS, TX

The largest North American intercity bus company.

Warehouse Support, 2000 -2001

• UPS System

• Drove trucks back and forth to the terminal for lost luggage

• Inventory Bags

EDUCATION

ITT TECHNICAL INSITUTE – RICHADSON, TX

Bachelor of Science-project management, projected graduation June 2012

REMINGTON COLLEGE GARLAND, TX

AAS Business Administration, 2008

Activities: Worked concurrently during college as a HRIS Analyst for Pilgrim’s Pride Corporation.

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