Intake Processor
Resume:
Lauretta E. Joyner
Florence, SC 29501
********.******@*****.***
OBJECTIVE: To provide exemplary service in whatever I do.
EDUCATION: Master’s in Human Services, Concentration in Community Psychology
Springfield College, North Charleston, SC (2011)
Bachelors of Science Degree, Social Science
Charleston Southern University, North Charleston, SC (2000)
Associate of Arts, Sociology
Trident Technical College, North Charleston, SC (1997)
Diploma, Office Technology
Moultrie Area Technical Institute, Moultrie, GA (1990)
WORK EXPERIENCE
Assurant Specialty Property, Customer Care Specialist I
Florence, SC July 2011-Present
Resolve customer service issues relating to hazard insurance, disburse hazard
insurance premiums for insurance companies and homeowners to protect property
Verizon Wireless, Customer Service Representative
North Charleston, SC September 2007-May 2011
Solved customer issues as related to wireless services such as Tier 1
troubleshooting, resolving billing issues, and answering questions concerning
customers’ cell phone accounts.
Dial America, Customer Service Monitor
North Charleston, SC June 2007-September 2007
Screened and monitored customer service calls to make sure of correct call
sequence.
Blue Cross/Blue Shield, Analyst
Florence, SC January 2006-June 2007
Responsible for processing health insurance claims, contacted necessary
individual(s) for verification and/or obtaining information necessary to
process claims.
Megaforce Staffing, Insurance Processor
Florence, SC July 2005-January 2006
Responsible for processing hazard insurance for homeowners to protect from loss of property.
Berkeley County Government (Library), Administrative Assistant/Floater
Moncks Corner, SC April 2003-July 2005
Responsible for all aspects of working in a library (checking books
in and out, shelving books, assisting patrons of the library, processing
dvds/cds for patron use, performed administrative office duties.
Intercontinental Hotels, Reservations Sales Agent
North Charleston, SC October 2002-April 2003
Responsible for providing exceptional customer service as related to making
sure customer questions answered and issues resolved for hotel reservations.
Charleston County Department of Social Services, Caseworker
North Charleston, SC February 2002-October 2002
Responsible for providing casework duties for clients (interviewing, gathering
information, inputing data, referring services) for lower income clients.
Callen Lacey Center for Children, Counselor
Moncks Corner, SC August 2000-February 2002
Responsible for providing a safe and nurturing environment for abused and
neglected children, providing casework, conducted general counseling for
residents.
SKILLS
Ability to get along with others, Belief in Integrity, Caring and Compassionate, Ability to work with anyone from any background
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