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Intake Processor

Shrewsbury, PA
August 05, 2012

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Lauretta E. Joyner

**** ******* *****, ***. *

Florence, SC 29501


OBJECTIVE: To provide exemplary service in whatever I do.

EDUCATION: Master’s in Human Services, Concentration in Community Psychology

Springfield College, North Charleston, SC (2011)

Bachelors of Science Degree, Social Science

Charleston Southern University, North Charleston, SC (2000)

Associate of Arts, Sociology

Trident Technical College, North Charleston, SC (1997)

Diploma, Office Technology

Moultrie Area Technical Institute, Moultrie, GA (1990)


Assurant Specialty Property, Customer Care Specialist I

Florence, SC July 2011-Present

Resolve customer service issues relating to hazard insurance, disburse hazard

insurance premiums for insurance companies and homeowners to protect property

Verizon Wireless, Customer Service Representative

North Charleston, SC September 2007-May 2011

Solved customer issues as related to wireless services such as Tier 1

troubleshooting, resolving billing issues, and answering questions concerning

customers’ cell phone accounts.

Dial America, Customer Service Monitor

North Charleston, SC June 2007-September 2007

Screened and monitored customer service calls to make sure of correct call


Blue Cross/Blue Shield, Analyst

Florence, SC January 2006-June 2007

Responsible for processing health insurance claims, contacted necessary

individual(s) for verification and/or obtaining information necessary to

process claims.

Megaforce Staffing, Insurance Processor

Florence, SC July 2005-January 2006

Responsible for processing hazard insurance for homeowners to protect from loss of property.

Berkeley County Government (Library), Administrative Assistant/Floater

Moncks Corner, SC April 2003-July 2005

Responsible for all aspects of working in a library (checking books

in and out, shelving books, assisting patrons of the library, processing

dvds/cds for patron use, performed administrative office duties.

Intercontinental Hotels, Reservations Sales Agent

North Charleston, SC October 2002-April 2003

Responsible for providing exceptional customer service as related to making

sure customer questions answered and issues resolved for hotel reservations.

Charleston County Department of Social Services, Caseworker

North Charleston, SC February 2002-October 2002

Responsible for providing casework duties for clients (interviewing, gathering

information, inputing data, referring services) for lower income clients.

Callen Lacey Center for Children, Counselor

Moncks Corner, SC August 2000-February 2002

Responsible for providing a safe and nurturing environment for abused and

neglected children, providing casework, conducted general counseling for



Ability to get along with others, Belief in Integrity, Caring and Compassionate, Ability to work with anyone from any background

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