Customer Service Technician

Ivey Hunter

**** ******** ***, ********, ** ***** 614-***-****, ***********@*****.***

Objective To obtain a long-term career where I can utilize my education and make significant contributions that will lead to an advancement opportunity.

Education

University of Phoenix

Pursuit of Associates Degree of Accounting

American School Of Technology- June 2010 (4.0 GPA)

Universal EPA Certification & HVAC Certification

Greene County High, Alabama 2004; HS Diploma

Qualifications - (3 Years Experience)

Appliance Installation, Maintenance and Repair

Installing, Troubleshooting, Repairing, A/C units and Furnaces

Universal EPA Certification

Drywall repair and Plumbing

Ability to type 45-50 words per minute

Skilled in Microsoft Office Programs (PowerPoint, Word, Excel & Outlook)

Document preparations from data collections, formatting, and proofreading

Experience

03-2012 to Present

Maintenance Technician Sermar Management, Westerville, OH

Demonstrates attention to detail oriented work tasks

Maintains a safe work environment by resolving complaints with knowledgeable and courteous repair service

Completes work orders in a timely and professional manner

Maintains accurate records and keeps inventory to adhere to all company policies and procedures

Trains new associates and coordinate with contractors to perform miscellaneous duties as assigned

04-2011 to 01-2012

Residential Installs /Service Technician Columbus Worthington Air - Worthington, OH

Installs HVAC units, including electronic and mechanical components

Install electrical connections, fuel supply, and condensation lines to HVAC components

Maintains environmental conditions by installing and maintaining heating, ventilation, and air conditioning equipment;

Provides preventative maintenance, start ups and troubleshooting for HVAC systems

Meets with customers, evaluate their needs and make recommendations and installs

Maintains accurate and timely records from data collections

08-2010 to 03-2011 CB Richard Ellis - Columbus, OH

Maintenance Technician

Perform site walkthroughs for landmark management and malfunctions

Maintain lighting qualifications by adequately replacing specified bulbs and ballasts

Servicing residents in a friendly, customer service oriented manner, ensuring timely completion of the work order

Keeps tools and equipment operating by following operating instructions and preventive maintenance.

Repair and install appliances

Coordinate contractors according to project specifications

4- 2006 to 5-2009 Terminal Warehouse Incorporated - Obetz, OH

Warehouse Operations Coordinator/Warehouseman

Managed a team of 14 staff members on proper safety measures of loading and unloading of hazardous chemicals.

Load and unload chemical tankers using specified equipment and forklift operations

Export, receive, and transport hazardous chemicals and freight applicable with federal, state, and local policies

Worked around moving warehouse equipment and properly trained in safety procedures

Conducted physical inventory, location surveys and prepared reports concerning results of the inventory

Supervised and trained new associates

10-2007 to 11-2009 Pride Meat Co. - Reynoldsburg, OH

Sales/ Customer Service Rep

Conducted in-person sales presentations with prospective customers

Marketed brand awareness by developing positive relationships with consumers through high quality service

Supervised and trained seasonal and new associates

References References are available on request.

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