Customer Service Supervisor

BARBARA A. ROSANIA

*** ****** ***** ****

MORRIS PLAINS, NJ 07950

HOME-973-***-****

CELL-201-***-****

PROFESSIONAL PROFILE:

~Highly organized and dedicated with a positive attitude.

~Proven ability to run a smooth and efficient operation.

~Special talent for assessing needs and gaining trust.

~Outstanding ability to communicate with all types of people.

~Proven ability to work in a fast moving environment.

EXPERIENCE:

Somerset Hills Bank

July 2006 through January 2012

~Head Teller

*Supervisor of one employee

*Customer Service, Teller, ATM and Vault proof

*Daily teller proof,procedures,auditing,opening and closing the bank, platform responsibilities,ordering and

shipping cash, new accounts, and bank reconciliation.

*Responsible for training new associates.

Valley National Bank

Dec 2001 through Dec 2005

~Head Teller

*Supervisor of six employees

*Customer Service, Teller, ATM and Vault proof

*Daily teller proof, procedures, auditing, opening and closing the bank, platform responsibilities,ordering and

shipping cash, new accounts, reconciliation, and end of

the day branch proof.

Weekly and monthly staff meetings as well as yearly reports.

Charter Federal/Sovereign Bank

April 1993 through July 2001

~Customer Service Manager/Head Teller

*Supervisor of four employees

*Customer Service, Teller, Telemarketing/sales

ATM, vault proving, weekly, monthly, and yearly reports

Staff meeting, auditing, platform responsibilities,loan closings, and bank reconciliation.

Hudson United Bank

July 1991 through March 1993

~Head Teller

*Supervisor of tellers

*Customer Service, Teller, ATM, monthly reports, filing,

Teleconsulting, cash audits, ect.

First Dewitt Savings And Loans

June 1985 through May 1991

~Assistant Head Teller

*Assisted in Head Teller responsibilities, Teller, Customer Service, ATM, Vault, journal entries, assist

tellers, over and short reports, official check and money

order reconciliation, daily branch proof, and ordering/shipping cash.

EDUCATION:

Belleville High School

Belleville, NJ

~Academic and Business Diploma

*Accounting

*Typing

*Business Machines, Data Processing

*Business Law

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