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Customer Service Manager

Hartford, CT, 06106
August 30, 2012

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*** **** ******, *** *******, CT 06053 • H: 860-***-**** • C:860-***-****


RESULTS ORIENTED Senior Engineering Manager with experience in multi-site operations, proven ability in project leadership and Contract negotiation. A Resourceful decision maker respected for integrity, ethics and customer focus. Experienced in corporate and industrial settings with strong performance in the following disciplines:

Project Management Organizational Management EH&S Programs Problem Solving

Power Systems Continuous Improvement Energy Management Cost Reduction

Lean Manufacturing Training/Instructor Computer Oriented Quality Engineering




(MS), Master Of Science: Organizational Management


(BS), Bachelor Of Science,( Electrical/Computer Engineering), 100 Stanley Street, New Britain, CT

Rensselear Polytechnic Institute, Hartford Campus 200 Fulton Street, Hartford, CT

E.I.T. – Engineer in Training

USNA, Annapolis, MD

Propulsion Systems



United technologies Corporation East Hartford, CT 1/2004 to 5/2012

Operations Senior Engineering Manager

Developed a (PMO) Project Management Office to specifically control Facility and Plant modification and relocation issues

Instituted raw material, in-process and final Quality Inspection Standards to meet, or surpass specifications.

Delivered savings on projects through competitive bidding with new diversified contractors.

Instituted building safety, security and Environmental code requirements.

Prescribed the need for improved sub-station power delivery, along with the installation of relays and electronic trip units all coordinated with Short Circuit Calculations .

Conceived the design of 18 new sub-stations, utilizing epoxy filled transformers, fused air switches rated at 5kv and Vacuum Switch-gear for 15kv power delivery.

Reviewed equipment specifications for manufacturing work stations and machine work center upgrades through electronic instruments, such as CNC’s and PLC’s.

Developed a Managerial/Supervisory performance appraisal system.

NuWay Tobacco Company South Windsor, CT 2/1998 to 1/2004

Plant Manufacturing Engineer/Safety Director

Analyzed OSHA reportable incidents and reduced insurance claims by 65k annually.

Directed a Hazardous Material (EPA) program for supervisors and operators.

Introduced PFMEA in the chemical mixing department, Continuous Improvement,(CI).

Established process water controls through effluent metering and ph correction.

Augmented manufacturing by automating production lines through the use of Foxboro Mass Flow tubes, PLC’s, VFD's with dynamic Braking and laser sensors, which increased daily output and Quality.

Based on enhanced sales of products to the European market, initiated in-process inspection work stations with laser measures, real-time reporting and accent lighting, improved Quality to meet stringent FDA regulations..

Originated use and installation of Paperless Recorders with alphanumeric keypads with view screens.


197 Gold Street, New Britain, CT 06053 • H: 860-***-**** • C:860-***-**** • Director


OCE IMAGING SUPPLIES Guilford, CT 1/1994 to 2/1998

Manager of Engineering and Maintenance

Mandated raw material acceptance reception which reduced incoming stock rejections.

Resolved production flow problems in manufacturing by developing a waste control – bailing system which contributed to recycling and presented a (2) two year( ROI) Return On Investment.

Through cost containment controlled the operational budget of $28.8MM for supplies and utilities.

Constructed a new electrical distribution system which utilized SCADA coupled with RS232 and Cat.# 5E to provide real time usage and monthly charges which reduced rates and capture seasonal rebates of $12,000.

Directed the replacement of six (6) underground fuel and chemical storage tanks with three (3) above ground tanks in order to resolve EPA issues.

Spear headed a project to improve the Plant HVAC through equipment replacement and using DDC,

United Technologies Research Center Hartford, CT 3/1986 to 1/1994

Facility Engineering & Project Manager

Project Engineer for Facility and Project power/telecommunication distribution.

Instituted Tow motor/Fork Lift training courses, as well as Train the Trainer courses.

Partnered with DISNEY Operations and Orlando, FLA officials to create a DATA Center using a deserted factory

saving an estimated $305 million in new construction and allowing for multi-facility growth.

Introduced Kaizen (Continuous Improvement) which led to Lean manufacturing. .

Consultant to the Research Center Operations Vice President on facility expansions.

Initiated a facility inspection program to identify NEC/NFPA violations, structural repairs and safety issues (EPA/ADA/OSHA).

Prescribed and installed co-Gen plants for stand-by (wheeling) electrical power for facilities.

Directed the design and installation of Security and Gas monitoring systems for multiple locations.

Based on the Inspection of micro-scopic fractures for structural steel designated critical issues and organized

a hydro-chloride bath with a secure room to enhance deformities in the material(s).

AETNA INSURANCE COMPANY Hartford, CT 1/1982 to 3/1986

Facilities Engineering/Vertical Transportation Manager

Evaluated capital projects for the relocation/rearrangement of offices and equipment.

Facilitated plans for DATA Center disaster preparedness with emergency power systems.

Directed Vertical transportation upgrades, maintenance and customer service.

Fafnir Bearing Company New Britain, CT 4/1978 to 1/1982

Manufacturing Automation Engineer


Environmental Compliance Customer Service NFPA 70E/OSHA 510

Life Safety Health Code CONVEX TRAINING FCC 3rd Class

BOMA - Building Operation Management Association IES – Illumination Engineering Society

National Career Readiness Silver Level 2/13/2012 #J8FJZGVP4PMK

Additional Professional Activities

1. Adjunct Instructor in the school of Engineering Technology during the Spring 2011

semester at Central Connecticut State University. Instructed in Digital/Analog circuit theory .

2. Instructed courses in Algebra, Electrical circuits and Electronic theory for the Hartford Area Training

Center located in New Britain, CT. 2005

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