Customer Service Administrative Assistant

Darla L. McClure

**** ******** ******, *******, ** 49428

616-***-**** / ************@*****.***

OBJECTIVE

To obtain a position where my accounting, customer service and inter-personal communication skills can be utilized to support the goals of the organization.

PROFESSIONAL EXPERIENCE

Precision Quality Control, Hudsonville, MI 49426 August 1999 – December 2009

Quality Control Inspector

• Quality Control inspector at various suppliers.

Concrete Cutting & Breaking Company, Grand Rapids, MI November 2000 – June 2009

Billing Manager

• Prepared the nationwide billing for 15 offices

• Provided excellent customer service

• Prepared contracts and pay applications

• Performed filing functions and assisted the safety director as needed

• Maintained various spread sheets, inventory, and collections

Michigan Migrant Legal Assistance Project, Inc., Grand Rapids August 1998 – October 2000

Administrative/Legal Assistant

• Answered multi-line switchboard and typed letters and complaints.

• Maintained legal filing, case filing, library filing, and office filing

• Performed data entering of open/close cases

• Assisted when necessary in accounting with accounts payables/receivables

• Performed job responsibilities of the office manager.

Light Tech, LLC, Grand Rapids, MI May 1998 – Aug 1998

Administrative Assistant

• Performed the functions of accounts payable and receivable

• Invoiced utilizing Quick Books

• Answered phones and provided excellent customer service

• Ordered supplies as well as performed various other office procedures and tasks

WB Haulers and Storage, Grand Rapids, MI April 1996 – May 1998

Safety Director

• Answered phones, checked driver daily logs, ran background checks on new employees

• Verified and balanced monthly/quarterly taxes

• Performed data entry and some accounting functions.

Crystal Flash, Inc., Grand Rapids, MI September 1987 – April 1996

Administrative Assistant

• Balanced and posted account receivables

• Adjusted and posted entries on customer accounts

• Assisted credit department with collections and running credit reports

• Maintained inventory of the bulk plant.

EDUCATION: Grand Rapids Community College, Associates Degree 2011

SKILLS AND ABILITIES

• Medical, office and business procedures

• Extensive knowledge in Quick Books, Microsoft Word and Excel, and Word Perfect.

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