Customer Service Administrative Assistant

Carly-Gene Wickson

*** ****** **** ** **** **

Waterford, CT 06385

Home Phone: 860-***-****

Email: ******@*****.***

EDUCATION:

WHEATON COLLEGE, Norton, MA

B. A. May 2001 Major: Pre-Med Biology Minor: Chemistry

2011 – CMAA – Certified Medical Administrative Assistant

CBCS – Certified Billing and Coding Specialist

Computer Skills: Microsoft Word/Excel/PowerPoint/Access, Lotus, Dictation, Macintosh ClarisWorks, Internet, Data Processing, Data Management, TECAN Genesis RSP 2000 with RMP, COBAS Mira S, Sigma Plot, Luminex/Bioplex Programming.

Lab Skills: Gamma-Spectroscopy, Liquid Scintillation, XRF (corrosion product analysis), ICP, Gas Chromatography, Ion Chromatography, Proper health physics techniques, Titrations, Back-Titrations, Sterile Techniques, Bacterial Plating, Electrophoresis, Dissections, Mass Spectrometry, DNA integration, NMR interpretation, In vitro screening, Diagnostic testing of blood and plasma, High-Throughput screening, ELISA, Luminex/Bioplex.

WORK EXPERIENCE:

KELLY EDUCATIONAL SERVICES, New London, CT 5/2012 -- present

Substitute Teacher

Hands-on experience with small and large classes and within various age groups, educational and grade level.

Provide curriculum tutoring and guidance to students having academic difficulties.

Teach basic social block (Math, Science, Social Studies, English) per permanent teacher plans.

NIANTIC BAPTIST CHURCH, Niantic, CT 1/2012 – present

Produce weekly church bulletins and newsletters

Maintain and update church calendar

Supervise outgoing and incoming mail

Answer phone calls and help people in person with confidential issues.

DOMINION NUCLEAR CONNECTICUT, Waterford, CT 2/2005 – 6/2010

Nuclear Chemistry Technician –

Prepare reports to management including graphs and tables on various special projects.

Perform various chemical/environmental analyses and maintain proper laboratory data and logs.

Complete monthly chemical inventories, set up chemical storage standards and order chemicals as necessary.

Complete monthly and quarterly nuclear record organization, proper paperwork and shipment.

Perform maintenance calibrations and troubleshooting of analytical instrumentation and lab equipment.

INSTITUTE FOR PHARMACEUTICAL DISCOVERY, Branford, CT

Research Associate I - Biology 7/2001 – 8/2004

Performed in vitro screening of test compounds and communicated results to project members in a timely manner.

Conducted special project diagnostic testing on blood and plasma samples for departmental in vivo screening programs.

Screened compound libraries using/programming high-throughput assays on the TECAN Genesis RSP 200 with RMP.

Data analyses with Microsoft Excel macros programs and recording in organized laboratory notebooks.

CHELSEAGROTON BANK, Niantic, CT

Temporary Teller Summer 2000, January/May-July 2001

Customer Service and accounting.

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